Cyrup
Customer Experience Manager at Infinity Plus Two (Melbourne)
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Activity overview
Latest activity by Cyrup-
Cyrup commented,
Hello, I'm using the {{agent.name}} placeholder in macros and also just in an internal note and it prints out blank. I have an alias selected. I also tested it with a fake ticket made in Zendesk an...
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Cyrup commented,
This is amazing, thanks!
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Cyrup commented,
Hey Graeme, thanks for the response! Yes, when I started at this company there were quite a few ticket forms and it became confusing for players/users, too. It's looking a bit long with the stacked...
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Cyrup created a post,
Ticket volume and type break down
I am creating a report to review my support team's performance in 2018. I've been asked to include a "Monthly Breakdown of 2018, so we can see how types + volume of tickets on a monthly basis". Thi...
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Cyrup commented,
Hey Justin, I would be interested in this. It would be super handy for us.
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Cyrup commented,
I ended up getting some help from support, I can't remember the exact issue but if it helps anyone else I may have had "Mark as draft" ticked in Section I was having issues with.
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Cyrup commented,
In terms of writing "succinct" articles, to what degree does an article count as "too long"? I was editing this article today into 3 main sections: https://gemsofwar.zendesk.com/hc/en-us/articles/...
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Cyrup commented,
Every time I've anchored text in Zendesk to other section of the page when selecting the link to jumps down the article and places you visually well below the link is. See this article for example:...
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Cyrup commented,
Can Light Agents Solve tickets?
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Cyrup commented,
Hi all, thanks for the article. I've recently learned that browsers rank web pages lower if there are multiple uses of Heading 1 text. Does Zendesk's in-built article Titles count as Heading 1? i....