Cyrup
Customer Experience Manager at Infinity Plus Two (Melbourne)
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Total activity52
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Last activity
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Activity overview
Latest activity by Cyrup-
Cyrup commented,
Hello, I'm using the {{agent.name}} placeholder in macros and also just in an internal note and it prints out blank. I have an alias selected. I also tested it with a fake ticket made in Zendesk an...
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Cyrup commented,
This is amazing, thanks!
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Cyrup commented,
Hey Justin, I would be interested in this. It would be super handy for us.
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Cyrup commented,
I ended up getting some help from support, I can't remember the exact issue but if it helps anyone else I may have had "Mark as draft" ticked in Section I was having issues with.
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Cyrup commented,
In terms of writing "succinct" articles, to what degree does an article count as "too long"? I was editing this article today into 3 main sections: https://gemsofwar.zendesk.com/hc/en-us/articles/...
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Cyrup commented,
Every time I've anchored text in Zendesk to other section of the page when selecting the link to jumps down the article and places you visually well below the link is. See this article for example:...
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Cyrup commented,
Can Light Agents Solve tickets?
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Cyrup commented,
Hi all, thanks for the article. I've recently learned that browsers rank web pages lower if there are multiple uses of Heading 1 text. Does Zendesk's in-built article Titles count as Heading 1? i....
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Cyrup commented,
Does anyone have success stories using the web widget with help center only? We don't offer chat or phone support so we'd only use it for serving help center content, which I feel our search interf...
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Cyrup created a post,
Report for Open tickets vs new unassigned tickets
Hi all Each day I check how many tickets an agent has Open (i.e Open Status + needs to be responded too) and how many New, unassigned, untouched tickets there are. Ideally, I'd like to have this in...