Ruth Frantz
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Activity overview
Latest activity by Ruth Frantz-
Ruth Frantz commented,
Thanks! How is this different from: SELECT# Tickets Created WHERE Date (Event)>=Date (Org Subscription Date) AND Date (Event)<=Date (Org Subscription Date)+1
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Ruth Frantz created a post,
Tickets by Start Date?
I watched a training last year or the year before where there was a bar chart with number of tickets based on start date of customer. It counted tickets that came in on day 1 vs day 180, on the who...
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Ruth Frantz created a post,
Customizing CSAT?
AnsweredHi, We send out CSAT ratings on every ticket 24 hours after it's closed. However, some users send in a lot of tickets are finding the continual ask really annoying. Is there a way to set up a trigg...
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Ruth Frantz commented,
Hi! I am using the universal signature under the agents tab. I have a few different agents, but I want to be able to use the universal form. How can I make sure that agents with different roles hav...
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Ruth Frantz created a post,
Time Tracking by Tag
I am looking to report on how long a ticket has a specific tag. We are doing bug reporting with ZD & Pivotal Tracker and our tags change based on what stage of the process the Pivotal card is in. I...