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Ruth Frantz

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Activity overview

Latest activity by Ruth Frantz
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    Ruth Frantz created a post,

    Customizing CSAT?

    Answered
    1. Community
    2. Support Q&A

    Hi, We send out CSAT ratings on every ticket 24 hours after it's closed. However, some users send in a lot of tickets are finding the continual ask really annoying. Is there a way to set up a trigg...

    • Ruth Frantz
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    Ruth Frantz commented,

    1. Support
    2. ...
    3. Users, groups, and organizations
    4. Understanding Zendesk Support user roles

    Hi! I am using the universal signature under the agents tab. I have a few different agents, but I want to be able to use the universal form. How can I make sure that agents with different roles hav...

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    • Ruth Frantz
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