Avatar

Ruth Frantz

  • Total activity 17
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 4
  • Subscriptions 8

Activity overview

Latest activity by Ruth Frantz
  • Avatar

    Ruth Frantz commented,

    Thanks! How is this different from: SELECT# Tickets Created WHERE Date (Event)>=Date (Org Subscription Date) AND Date (Event)<=Date (Org Subscription Date)+1

  • Avatar

    Ruth Frantz created a post,

    Tickets by Start Date?

    I watched a training last year or the year before where there was a bar chart with number of tickets based on start date of customer. It counted tickets that came in on day 1 vs day 180, on the who...

  • Avatar

    Ruth Frantz created a post,

    Customizing CSAT?

    Answered

    Hi, We send out CSAT ratings on every ticket 24 hours after it's closed. However, some users send in a lot of tickets are finding the continual ask really annoying. Is there a way to set up a trigg...

  • Avatar

    Ruth Frantz commented,

    Hi! I am using the universal signature under the agents tab. I have a few different agents, but I want to be able to use the universal form. How can I make sure that agents with different roles hav...

  • Avatar

    Ruth Frantz created a post,

    Time Tracking by Tag

    I am looking to report on how long a ticket has a specific tag. We are doing bug reporting with ZD & Pivotal Tracker and our tags change based on what stage of the process the Pivotal card is in. I...