Sonia Radaelli
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Last activity
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Activity overview
Latest activity by Sonia Radaelli-
Sonia Radaelli commented,
Why I cannot see the option "Ticket forms" ? I have a Legacy plus version Thanks Sonia
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Sonia Radaelli commented,
Hi Amie How the assigned person can see that the light agent has replied if status cannot be changed by him ? Is it possible for the light agent use a macro that change the ticket status?? thanks f...