Jaïs Pingouroux
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Total activity80
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Last activity
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Activity overview
Latest activity by Jaïs Pingouroux-
Jaïs Pingouroux commented,
Ron de Vries SSO is not really a problem, as your organization's tags are still defined in Zendesk (admin>people>organizations). Alternatively you could use your organization's name instead of a ta...
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Jaïs Pingouroux commented,
Hi Ron de Vries Based on what has been posted before, you want to add the following code to your template: In style.css: #article-comments{ display: none;} In script.js: // Check organization ...
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Jaïs Pingouroux commented,
Brett Bowser Hello, I have the same problem with bulk editing to add tags. The operation fails with a warning "no change detected".
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Jaïs Pingouroux commented,
Hi @björn Ljungbord You may want to change if (HelpCenter.user.organizations[c].name !== "Client") into if (HelpCenter.user.organizations[c].name == "Client")
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Jaïs Pingouroux created a post,
Help needed with a calculated metric
Hello, So I have a tough one: I'd like to calculate the estimated Agent workload based on the number of unsovled tickets currently assigned to an agent, but modified by priority, ticket type, and w...
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Jaïs Pingouroux commented,
I confirm this bug, and it is slightly annoying as tabulating a new row is normal behaviour in most wysiwyg editors (confluence, google docs) so it is common practise. Having to click three times (...
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Jaïs Pingouroux commented,
Søren Poulsen it's quite easy, you'd have something like this: $(window).load(function() { var i = 0; var my_condition = false; for (var c in HelpCenter.user.organizations) { // Set...
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Jaïs Pingouroux commented,
Tim Matthews If you want to do it with Macros, it's easy, just go to your Macros, and create a new one that will roughly look like this:
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Jaïs Pingouroux commented,
Unfortunately I don't think you can. However, you can create a Macro that the user can use which will 1) select the right form for them 2) populate your description with any kind of predetermined t...
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Jaïs Pingouroux commented,
Hi Rachel M How or where do you define you orgTags variable?