Jaïs Pingouroux
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Total activity71
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Last activity
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Member since
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Following0 users
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Votes11
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Activity overview
Latest activity by Jaïs Pingouroux-
Jaïs Pingouroux created a post,
Help needed with a calculated metric
Hello, So I have a tough one: I'd like to calculate the estimated Agent workload based on the number of unsovled tickets currently assigned to an agent, but modified by priority, ticket type, and w...
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Jaïs Pingouroux commented,
I confirm this bug, and it is slightly annoying as tabulating a new row is normal behaviour in most wysiwyg editors (confluence, google docs) so it is common practise. Having to click three times (...
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Jaïs Pingouroux commented,
Søren Poulsen it's quite easy, you'd have something like this: $(window).load(function() { var i = 0; var my_condition = false; for (var c in HelpCenter.user.organizations) { // Set...
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Jaïs Pingouroux commented,
Tim Matthews If you want to do it with Macros, it's easy, just go to your Macros, and create a new one that will roughly look like this:
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Jaïs Pingouroux commented,
Unfortunately I don't think you can. However, you can create a Macro that the user can use which will 1) select the right form for them 2) populate your description with any kind of predetermined t...
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Jaïs Pingouroux commented,
Hi Rachel M How or where do you define you orgTags variable?
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Jaïs Pingouroux commented,
Another option, if you can't suspend every users of an org, is to add a specific tag on those unclosed tickets (e.g. "no_csat"), then update your csat-sending automation by adding a condition "Tick...
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Jaïs Pingouroux commented,
I'm upvoting this. We are in a use case were we need to forward some tickets to endusers that we cannot convert to Light Agent (because we need them to stay endusers to create tickets with public c...
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Jaïs Pingouroux commented,
Ok thanks Ben Van Iten I've created a post in Feedback on Support.
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Jaïs Pingouroux created a post,
Allow easy removal of options from custom dropdown list in HelpCenter
Following this post, I suggest that it would be nice to allow or facilitate the possibility to remove options from a custom dropdown list on a form with javascript. To this date, this is simply imp...