Jaïs Pingouroux
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Total activity101
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Last activity
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Activity overview
Latest activity by Jaïs Pingouroux-
Jaïs Pingouroux commented,
Thanks Ryan Boyer for your comment. May I invite you to upvote this topic then?
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Jaïs Pingouroux created a post,
Report on guide users segments
Hello, I'd be extremely interested in being able to report on user segments, as we are using these to determine if end-users are customers, partners or internal users. Thanks!
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Jaïs Pingouroux commented,
Hello, There's definitely been some improvement on the Guide analytics, and that's very welcome, thanks! Any plans to include filters on User segments? It is extremely important for us to be able t...
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Jaïs Pingouroux commented,
Ok, well, if your students are not tech-savvy, then it will be enough. Otherwise... Maybe you want to try to obfuscate your code to make the password less visible.
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Jaïs Pingouroux commented,
Well... I'm sorry, but the method you used is extremely unsafe: Your password is written clearly in your JS code. Anyone who knows how to use their browser's inspector will crack this is 5 seconds...
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Jaïs Pingouroux commented,
Out of curiosity, how did you do it? If you want to share the link to your helpcenter, I can double check if this is secure
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Jaïs Pingouroux commented,
You can add javascript in your template script.js file, but you may need to allow "display unsafe content" in your Guide Settings. But it's not a proper way to do because js can so easily be bypass...
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Jaïs Pingouroux commented,
I'm afraid what you're asking is impossible. You would need to add .htaccess and .htpasswd to your helpcenter, which is not possible. You need to consider some form of authentication.
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Jaïs Pingouroux commented,
Hi Devan - Community Manager Thanks for your answer. What about this formula: D_COUNT(Agent public comment)/DATE_DIFF([Ticket solved - Timestamp],[Ticket assigned - Timestamp],"nb_of_days") where "...
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Jaïs Pingouroux commented,
Hello, Interesting recipe. Is there a way to measure, by month, the average number of public comment updates made by agents? i.e. my aim is to make sure that every tickets receive at least one publ...