Jaïs Pingouroux
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Activity overview
Latest activity by Jaïs Pingouroux-
Jaïs Pingouroux created a post,
Agent knowledge
Hi everyone, So there's been a debate within my team regarding the best way to share knowledge between agents regarding specific problems. I'm not talking here about widely spread issues like "how ...
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Jaïs Pingouroux commented,
+1 for this feature
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Jaïs Pingouroux commented,
"If the agent is creating it through the UI of our Support product, it will work as expected. If the agent is creating it through the API, they should use the /tickets API (not /requests) and every...
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Jaïs Pingouroux commented,
Max McCal the agent is creating the ticket on behalf of one of the partner account, so that the ticket appears as created by the partner via the agent.
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Jaïs Pingouroux commented,
Thanks for your reply. Here is another use case which will be impacted by the proposed modification. In case of an outage of our service, we proactively create a ticket on behalf of our partners to...
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Jaïs Pingouroux commented,
I join the voice of others to say that this is a bad idea. We use Gmail connector, so we're not impacting ZD reputation. Our customers mostly use emails to create tickets, if the first confirmation...
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Jaïs Pingouroux commented,
Thanks Simon Blouner, I'll see if I can use that when the widget is set on a platform with a JWT token
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Jaïs Pingouroux commented,
Hello, This JS workaround works well for forms on the Help Center, but what about forms in the Widget? Is there a way to interact with the widget's code to add the relevant JS to hide some of the f...
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Jaïs Pingouroux commented,
Hello, I can't seem to find the SLA and Backlog tabs on the default Zendesk Support dashboard. I can understand that the SLA tab is not present as we haven't defined SLA yet, however I don't unders...
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Jaïs Pingouroux commented,
Thanks for your answer Joe. I can't join the EAP, because most of my custom fields are multiselect fields :) I still have troubles with standard calculated attributes, I haven't taken the knack I g...