Jaïs Pingouroux
- Total activity 25
- Last activity
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Activity overview
Latest activity by Jaïs Pingouroux-
Jaïs Pingouroux commented,
Hello, I can't seem to find the SLA and Backlog tabs on the default Zendesk Support dashboard. I can understand that the SLA tab is not present as we haven't defined SLA yet, however I don't unders...
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Jaïs Pingouroux commented,
Thanks for your answer Joe. I can't join the EAP, because most of my custom fields are multiselect fields :) I still have troubles with standard calculated attributes, I haven't taken the knack I g...
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Jaïs Pingouroux commented,
Hello, I believe there are a couple of issue when adding data filter widgets: - tags are displayed instead of values for custom fields: - Deleted organizations also appear when using data filter o...
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Jaïs Pingouroux commented,
+1 for having inline code in Guide Article
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Jaïs Pingouroux commented,
Hi, Any plans to allow Markdown in Guide articles? Not being able to use inline code, for instance, is a bit of a pain. Thank you!
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Jaïs Pingouroux commented,
Hello, That's a great feature. However, I believe it is not without bugs. Indeed, several times tickets were not created from emails I've received. I have troubles figuring out a pattern, but I hin...
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Jaïs Pingouroux commented,
Hi Jessie, thanks for your answer, but I don't think it works. If I do this, the trigger will SET the custom field to a defined value not based on the parent problem value. Writing several triggers...
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Jaïs Pingouroux commented,
Hi folks, I was wondering if it was possible to copy custom fields (or apply some tags) to all incidents linked with a problem upon solving the problem? I was a sub-status custom field and when I s...
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Jaïs Pingouroux commented,
Dear Jessie, It worked perflectly, thank you for your assistance !
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Jaïs Pingouroux commented,
Hi Jessie Yes that's right, Auth0 will be the only way for both our end-users and agents to log in.However, our users will register on our web platform, not on Guide. Therefore, will Zendesk login ...