Jaïs Pingouroux
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Activity overview
Latest activity by Jaïs Pingouroux-
Jaïs Pingouroux commented,
Indeed Brett - Community Manager I was working with calculated metrics instead of calculated attributes. Thanks for correcting my mistake and for your answer.
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Jaïs Pingouroux commented,
Hi Nicole - Community Manager Considering I still didn't get an answer from support@ yes we can talk it over here. I have a custom nested dropdown field called Functional Component. Here's my first...
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Jaïs Pingouroux commented,
Followed the tutorial, and it's not working for me, I have various errors running the query. Ticket created: https://support.zendesk.com/hc/en-us/requests/5462838
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Jaïs Pingouroux commented,
Hi Marie-Cathrine Sørensen Thanks for your answer and the linked data filter. It may help a bit. Here is a screenshot of my query: Now that I've linked my group filter to the Ticket Updates Group ...
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Jaïs Pingouroux commented,
Thanks for your answer Marie-Cathrine Sørensen however this doesn't to work properly. Here's the new query: - On Ticket updates dataset - Metrics: COUNT(Tickets created), COUNT(Tickets solved) - Co...
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Jaïs Pingouroux created a post,
Tickets created vs tickets solved
Hi, I'm facing a difficulty creating a query both display created tickets AND solved tickets. Here is my query: I'm filtering on date range for the last 6 months of data. The problem I'm facing wi...
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Jaïs Pingouroux commented,
"Note: The Backlog history dataset does not contain custom fields." Are there any plans to change this? This is a huge impediment...
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Jaïs Pingouroux created a post,
Agent knowledge
Hi everyone, So there's been a debate within my team regarding the best way to share knowledge between agents regarding specific problems. I'm not talking here about widely spread issues like "how ...
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Jaïs Pingouroux commented,
+1 for this feature
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Jaïs Pingouroux commented,
"If the agent is creating it through the UI of our Support product, it will work as expected. If the agent is creating it through the API, they should use the /tickets API (not /requests) and every...