Chris Fawley

1. Cross Product
2. ...
3. Managing global security and user access
4. Setting the password security level

Perfect. Thanks!!

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• Chris Fawley
• Created December 11, 2015 15:48
• 0 votes

1. Cross Product
2. ...
3. Managing global security and user access
4. Setting the password security level

After the 90 day expiration, can the end-user re-activate their own account or does an agent need to be involved? I want to increase security from low to high, but do not want to increase our tick...

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• Chris Fawley
• Created December 11, 2015 15:21
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Thanks Erin!!

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• Chris Fawley
• Created August 17, 2015 17:23
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Hi Deepa, I'm very confused by your statement.  You had said: To clarify, what is being planned is the ability for end-users to CC's others via Help Centres "submit a request" web form, and also su...

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• Chris Fawley
• Created August 17, 2015 12:24
• 2 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

This feature would be great to have, and soon.  I have customers that are requesting specific individuals be cc'd on tickets and right now I don't have a way to do that automatically.  I have to ho...

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• Chris Fawley
• Created November 14, 2013 13:01
• 0 votes