Nick DeSpain
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Total activity14
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Last activity
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Activity overview
Latest activity by Nick DeSpain-
Nick DeSpain commented,
Hi Brett, I don't see the SLA Metric Value, SLA Metric, or SLA Metric Instance in Explore.
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Nick DeSpain commented,
Hi All, Can a metric be created that gives the duration in minutes between the requester's reply and the agent's reply?
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Nick DeSpain commented,
Hey Jason I eventually got help from @... on a separate ticket and ended up with a query I think is getting us what we want. No complaints so far.So we set up the query like this:- Created Update h...
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Nick DeSpain commented,
Thanks Katie
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Nick DeSpain commented,
Hi Katie, 1. No 2. Yes. I want to track the sum of time an agent has logged on tickets within a given time frame. Regardless who is assigned the ticket and regardless what status the ticket is in. ...
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Nick DeSpain commented,
Thanks Katie, We use the time tracking app. I'm actually trying to track how much time an agent has logged. Given any date range, lets say this month, regardless what status the ticket is in and re...
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Nick DeSpain created a post,
Time Tracking
I find that when using Total Time Spent (sec) 1. The time does not get counted until the ticket is solved 2. The time is only attributed to the user assigned to the ticket. I sometimes have 2 agent...
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Nick DeSpain commented,
I find that when using Total time spent (sec) the time does not get counted until the ticket is solved and the time is only attributed to the user assigned to the ticket. I sometimes have 2 techs w...
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Nick DeSpain commented,
I find that when using Total time spent (sec) the time does not get counted until the ticket is solved and the time is only attributed to the user assigned to the ticket. Is there a way to sum up t...