Kraven Youngs
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Last activity
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Activity overview
Latest activity by Kraven Youngs-
Kraven Youngs commented,
Disregard, found my answer here: https://support.zendesk.com/hc/en-us/community/posts/203434456-Show-when-help-articles-have-been-updated
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Kraven Youngs created a post,
Article Search page in Help Center
AnsweredIs it possible to swap <span class="search-result-meta-time">{{date created_at}}</span> with the line used on the articles themselves (<div class="article-updated">{{date article.updated_at}}</di...
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Kraven Youngs commented,
Disregard. I was speaking about a custom field, yes, but the {{current_user.name}} placeholder was affected as well. It seems to have cleared itself up however. Thanks for checking in!
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Kraven Youngs commented,
Did something just change with the Name ticket field? Instead of filling in the customer name, it's showing the {{ticket.ticket_field_21694146}} text. I've double checked the field id to ensure tha...
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Kraven Youngs commented,
@Jeremy, as an e-commerce site with a relatively high volume of customer contacts through ZD, we've found that this process has not negatively impacted our NPS scores since we implemented this over...
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Kraven Youngs commented,
We have something like this already in place. Another trick that helps to ensure that reps don't mistakenly set the wrong status is to have macros set the status for them.