Alfredo Navarro
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Total activity40
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes10
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Subscriptions18
Activity overview
Latest activity by Alfredo Navarro-
Alfredo Navarro commented,
Hello. I understand out of this article that it is not possible to define a separate trigger / email just for CCs when using the new Followers / CCs functionality. Is this correct or do I miss some...
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Alfredo Navarro commented,
Hello Zendesk team, I am very happy to hear that this functionality made it to the roadmap, we are definitely looking forward to it. Any idea about timelines? QX 2021? Thanks and regards, Alfredo
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Alfredo Navarro commented,
Hello team, I am quite happy to see this improvement already in my accounts because definitely we work with quite of an amount of triggers and it was a challenge to manage them. Now it looks cleane...
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Alfredo Navarro commented,
Hello, We are also struggling with this huge limitation. We have quite nice end-user friendly ticket forms in Guide / Help Center that our agents cannot use, this is quite of a surprise for a produ...
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Alfredo Navarro created a post,
Chart with number of requesters with N amount of created tickets
AnsweredHello community, I have a use case that I cannot figure out how to realize in Explore. I would like to create a chart (e.g. bar chart or a table also) where I show the number of requesters that cre...
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Alfredo Navarro commented,
Hello Ifra, Thanks for the information. Unfortunately this does not really help as I will need to go through our 400+ groups (almost) and definitely this is not really an option. I was meaning an o...
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Alfredo Navarro created a post,
Limit Edit Dashboard permissions
Hello team, We have the use case at my organization of creating global dashboards which should be shared with most of our agents. Some of those agents will have / need Edit permissions so that they...
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Alfredo Navarro commented,
Hello Elizabeth, I totally agree with you and I am facing exactly the same issue. The user with Editor role in Explore can basically modify any Dashboard that is shared with him/her. This means, we...
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Alfredo Navarro created a post,
Share Dashboard with all agents or per Brand
Hello team, I would like to know if there is the plan to have a functionality of sharing a Dashboard with all agents within a Zendesk instance and/or Brand. We have a global dashboard that we would...
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Alfredo Navarro commented,
Hello, For me this does not work. I can see that an Editor by default has no permissions to none of the datasets, which is Ok, but in fact when I login with that test user, I can pretty much do eve...