Alfredo Navarro
- Total activity 35
- Last activity
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Activity overview
Latest activity by Alfredo Navarro-
Alfredo Navarro commented,
Hello, We are also struggling with this huge limitation. We have quite nice end-user friendly ticket forms in Guide / Help Center that our agents cannot use, this is quite of a surprise for a produ...
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Alfredo Navarro created a post,
Chart with number of requesters with N amount of created tickets
AnsweredHello community, I have a use case that I cannot figure out how to realize in Explore. I would like to create a chart (e.g. bar chart or a table also) where I show the number of requesters that cre...
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Alfredo Navarro commented,
Hello Ifra, Thanks for the information. Unfortunately this does not really help as I will need to go through our 400+ groups (almost) and definitely this is not really an option. I was meaning an o...
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Alfredo Navarro created a post,
Limit Edit Dashboard permissions
Hello team, We have the use case at my organization of creating global dashboards which should be shared with most of our agents. Some of those agents will have / need Edit permissions so that they...
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Alfredo Navarro commented,
Hello Elizabeth, I totally agree with you and I am facing exactly the same issue. The user with Editor role in Explore can basically modify any Dashboard that is shared with him/her. This means, we...
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Alfredo Navarro created a post,
Share Dashboard with all agents or per Brand
Hello team, I would like to know if there is the plan to have a functionality of sharing a Dashboard with all agents within a Zendesk instance and/or Brand. We have a global dashboard that we would...
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Alfredo Navarro commented,
Hello, For me this does not work. I can see that an Editor by default has no permissions to none of the datasets, which is Ok, but in fact when I login with that test user, I can pretty much do eve...
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Alfredo Navarro commented,
Hello, Indeed I fully agree with Max, could it be possible to show the brand ID as an information when opening the details of a brand? this ID is key information when working with APIs. Thanks!
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Alfredo Navarro commented,
Hi Jennifer, Thanks for letting us know that the evaluation of this functionality is open again, I missed the sign up last time and I would really like to evaluate and provide feedback on this key ...