Sushant Awalekar

1. Community
2. Support Q&A
3. Copying contact info into ticket fields

Hi Javier, You can achieve this by creating a simple zendesk app along with zendesk APIs which will run in the background and silently copy contact mail into ticket field. we developed the 'Field c...

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• Sushant Awalekar
• Edited November 05, 2019 17:26
• 0 votes

1. Community
2. Support Q&A
3. A way to automatically change the Closed ticket with bad rating to Open status

Hello Riza, You can mail me at support@moderatorsushant.zendesk.comHappy to Help!!!

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• Sushant Awalekar
• Created August 27, 2019 07:06
• 0 votes

1. Community
2. Support Q&A
3. how to set notification emails about new ticket

Hi Olga, I think you are on Agent Role and this is the reason why you are unable to see Business rules These changes can be performed by user with Administrator Role.So i would suggest that contact...

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• Sushant Awalekar
• Created August 07, 2019 06:29
• 0 votes

1. Community
2. Support Q&A
3. how to set notification emails about new ticket

Hi Olga, Welcome to the Zendesk Community!!! Seems you have deactivated trigger named Notify assignee of assignment if Not then check for any of the trigger condition has modified? The Notify assig...

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• Sushant Awalekar
• Edited August 07, 2019 05:26
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your Help Center

Hello Bobby, Unknowingly you have changed the contrast ratio of Brand text color to 1, so regardless of what brand color you select, It will always hides the brand text color. So you can easily fix...

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• Sushant Awalekar
• Edited July 30, 2019 17:38
• 0 votes

1. Community
2. Support Q&A
3. Using Javascript in a Macro

Hi Mark Welcome to the Zendesk Community!   Regardless of JS , you can actually generate random numbers in Liquid Markup by making use of both the liquid's date filters & modulo filter.Here I have ...

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• Sushant Awalekar
• Edited July 25, 2019 14:44
• 2 votes

1. Community
2. Guide Q&A
3. Redirect homepage to My Activities page upon login.

Hi Amie, I have tested the same code snippet in my helpcenter and its working as expected.So Can you provide more details on where you have added this code in script.js ? 

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• Sushant Awalekar
• Created July 08, 2019 19:36
• 0 votes

1. Community
2. Insights Q&A
3. Getting the tickets whose recent comment is public

Hello Hitesh, you want to create View or Report ???  

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• Sushant Awalekar
• Edited July 08, 2019 11:57
• 1 vote

1. Community
2. Support Q&A
3. A way to automatically change the Closed ticket with bad rating to Open status

Yes riza,you can create trigger to change status from solved to open when you receive bad rating on your tickets.You can create appropriate trigger from here : Admin>Business Rules>Triggers. Let m...

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• Sushant Awalekar
• Edited July 04, 2019 18:35
• 0 votes

1. Community
2. Support Q&A
3. A way to automatically change the Closed ticket with bad rating to Open status

Hi riza, Welcome to the Zendesk Community!   Closed tickets are locked. They cannot be reopened or updated in any way,for more information you can check this article: Can I edit closed tickets? Hop...

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• Sushant Awalekar
• Created July 04, 2019 05:27
• 0 votes