Lotte
- Total activity 39
- Last activity
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Activity overview
Latest activity by Lotte-
Lotte commented,
Is there any update on end-user permissions? We are using one brand for our external knowledge base and support. We want to use a different brand for internal knowledge sharing and internal support...
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Lotte commented,
Hi, We noticed that the @mention functionality also shows users in the suggestion list that are suspended. Expected behavior would be that suspended users cannot be referred to with @mention.
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Lotte commented,
This is very interesting. Any idea how I can CC the external target automatically upon ticket creation? We want the reply from this specific target to always be public directly without agent touch.
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Lotte commented,
Hi Brett, Thanks for your reply. Unfortunately, I don't see Ticket Forms in the list of attributes with the Backlog History dataset. Is there any chance it will be added?
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Lotte commented,
I have the same question as Bill. I want to see how many open tickets we had with a specific form at the end of each week and show it in a graph together with how many tickets were created that wee...
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Lotte commented,
Hi Vincent, Will this also include reporting on presence & absence of tags containing specific strings/starting with a specific string? That would be very helpful for us.
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Lotte commented,
Hi, How can I create a query where I compare Knowledge Capture Events (f.e. Linked Articles) with the total amount of tickets that have been solved in a certain year. We would like to analyze the p...
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Lotte commented,
In some cases, I would like to be able to sort on attributes instead of metrics. For example when I create a table displaying a certain group of tickets, I want to sort them on created date rather ...
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Lotte commented,
I would really like to be able to share queries with my teammates. For example, I created some queries and built a dashboard with those queries. I shared the dashboard with my teammate and she woul...
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Lotte commented,
We would love to see more reporting possibilities in Explore on Guide Events (not necessarily related to the Knowledge Capture App).