Stefanie Steinbach
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Total activity29
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Last activity
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Member since
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Activity overview
Latest activity by Stefanie Steinbach-
Stefanie Steinbach commented,
Reporting on both Chat and Talk to see how long people are on specific statuses (online, away, wrap-up time, etc). How agents manually adjust their status. It would also be great to have the option...
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Stefanie Steinbach commented,
Sounds like a great addition!If I understand correctly, at the moment, within Zendesk, we can work with Triggers to notify people in the conversation that there's an update. (As mentioned here: Usi...