
Lisa Clark
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Last activity
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Activity overview
Latest activity by Lisa Clark-
Lisa Clark commented,
Hey Madison. Question for you. We have both our internal agent process articles in our knowledge base as well as our external user-facing articles. Because the internal docs as used so frequently b...
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Lisa Clark commented,
Hey team,We house both our external Help Center documents for users AND our internal agent process docs in our knowledge base. As a result, Content Cues reporting includes agent process docs, so it...
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Lisa Clark commented,
Hi,I didn't see a answer posted to the question that asked if there's a way to use this feature to update/replace the content of an existing article? Or is it only for importing new articles? Lisa