Lisa Clark

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing suggested support topics in Content Cues

Hey Madison. Question for you. We have both our internal agent process articles in our knowledge base as well as our external user-facing articles. Because the internal docs as used so frequently b...

• View comment
• Lisa Clark
• Created July 21, 2020 17:20
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Understanding Content Cues

Hey team,We house both our external Help Center documents for users AND our internal agent process docs in our knowledge base. As a result, Content Cues reporting includes agent process docs, so it...

• View comment
• Lisa Clark
• Created July 09, 2020 21:56
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Importing Google Docs into your knowledge base

Hi,I didn't see a answer posted to the question that asked if there's a way to use this feature to update/replace the content of an existing article? Or is it only for importing new articles? Lisa

• View comment
• Lisa Clark
• Created February 02, 2019 01:08
• 0 votes