Madison Davis
- Total activity 283
- Last activity
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Activity overview
Latest activity by Madison Davis-
Madison Davis commented,
Hi Kinjal! Can you share details about your button? Is it an HTML button with a link to your Support account? I ask because there is a native option (the Product Tray) for navigating this way that...
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Madison Davis created an article,
How do I contact my Zendesk account representative?
Question How do I contact my Zendesk account manager? Answer Some customers can contact their dedicated account manager directly from Admin Center. The account owner can click the Zendesk Products ...
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Madison Davis created an article,
Contacting the Zendesk support team
Fastpath: Support > Overview > Help When you need help on using Zendesk products, there are several options for contacting the Zendesk support team that you can use. This article contains the fol...
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Madison Davis commented,
Oops, good catch Zac! It's updated :)
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Madison Davis commented,
@Elise, this might help too! Check out Comparing Explore with Insights.
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Madison Davis commented,
Hi Amanda, Sorry for any confusion! The issue is not with your Guide plan, but with your Support plan level. Your Support account is on the Essential plan. To have access to multiple languages in ...
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Madison Davis commented,
Hi Amanda! Though your Guide plan is Professional, it looks like your Support account is on an Essential plan. Multi-language Guide configuration is only available with a Support Professional plan ...
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Madison Davis created an article,
Explore recipe: Measuring the number of incidents by problem
This recipe will show you how to create a report measuring the number of incidents by problem tickets. What you'll need Skill level: Easy Time Required: 10 minutes Zendesk Explore Professiona...
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Madison Davis commented,
Hi Hardeep! I'm sorry to be the bearer of bad news but there is no way to report on the time a ticket tag was added - there is no event logging in the Insights model for when a tag was added. That ...
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Madison Davis commented,
Hey Allen! I've asked around everywhere and it sounds like there is no workaround at this time via SDK. You have a great point, however, and I recommend posting it as a feature request in the Mobil...