Madison Davis
- Total activity 292
- Last activity
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Activity overview
Latest activity by Madison Davis-
Madison Davis commented,
Hey Mandeep - this is just a hunch, but do you have "Allow unsafe content" checked? If not, I suspect that could be the culprit.
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Madison Davis created an article,
How do I notify my customers that their ticket was solved?
Question How do I create a trigger to notify my customer that their request has been solved? Answer Create a new trigger to send a notification when a ticket's status is changed to solved. If you'...
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Madison Davis commented,
Hi Robbie! You can use any of the pre-built metrics that begin with "[Biz Hrs]" in the title to only look at timed metrics within your defined schedules. You can check those out here!
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Madison Davis commented,
Hi Aswin! I just attempted this in a test account and it doesn't appear that the dynamic content placeholder will work for the Help Center name. Can you elaborate on what you'd like to achieve with...
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Madison Davis commented,
Hi Kinjal! Can you share details about your button? Is it an HTML button with a link to your Support account? I ask because there is a native option (the Product Tray) for navigating this way that...
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Madison Davis created an article,
How do I contact my Zendesk account representative?
Question How do I contact my Zendesk account manager? Answer Some customers can contact their dedicated account manager directly from Admin Center. The account owner can click the Zendesk Products ...
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Madison Davis created an article,
Contacting the Zendesk support team
Fastpath: Support > Overview > Help When you need help on using Zendesk products, there are several options for contacting the Zendesk support team that you can use. This article contains the fol...
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Madison Davis commented,
Oops, good catch Zac! It's updated :)
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Madison Davis commented,
@Elise, this might help too! Check out Comparing Explore with Insights.
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Madison Davis commented,
Hi Amanda, Sorry for any confusion! The issue is not with your Guide plan, but with your Support plan level. Your Support account is on the Essential plan. To have access to multiple languages in ...