Madison Davis
- Total activity 245
- Last activity
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Activity overview
Latest activity by Madison Davis-
Madison Davis commented,
I totally understand, Jacques! I took a look around our Product Feedback forum and couldn't find an existing request for something of this nature. I'd recommend that you create a new post in the Gu...
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Madison Davis commented,
Hey Sebastian, as mentioned, that's expected! The slug is not actually used to call up the article, so the article is reachable with either slug included (as well as if you don't include any slug, ...
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Madison Davis commented,
Hi Sebastian! I've updated this article for a bit of clarity - the canonical URL of the article should update with a new slug that matches your new title. However, the article will still be reachab...
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Madison Davis commented,
Hey William! Good question. I think it depends on how the subject is being set and whether that happens before your Answer Bot trigger fires or not. Could you describe that ticket lifecycle?
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Madison Davis commented,
Thanks for clarifying, Jacques! Unfortunately, I don't have a great solution for you. We manually create tickets in this case at Zendesk, or encourage those who might need to have visibility to fol...
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Madison Davis commented,
Hey Jacques, I think I understand where you're going, but just to clarify, is your hope to keep Agents alerted to and aware of newly created articles?
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Madison Davis commented,
Hi, Alex! We recommend that you post feature requests in our Product Feedback forum. It is unlikely that a Product Manager will collect feedback on an announcement post like this one. I found an ex...
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Madison Davis created an article,
What happens when an Answer Bot trial expires?
Question What happens when an Answer Bot trial expires? Will I need to update my Answer Bot triggers? Will I lose all of my Answer Bot configuration if I want to purchase the Answer Bot add-on late...
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Madison Davis commented,
Thanks for sharing that workaround, Anthony! Glad to hear it worked for you.
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Madison Davis commented,
Hi Pamela! Can you elaborate on what you're looking for help with?