Madison Davis commented,
Hi Syahrial! We created a ticket for you using the email address we have on file but it looks like it isn't a valid email address. We would love to get in touch with you to troubleshoot further, bu...
Madison Davis commented,
Hey Tom! Could you clarify which step you're stuck on? In GoodData. under Manage > Data > Facts > Backlog ticket count, you'll want to click the create button here to create the metric lis...
Madison Davis commented,
Hey Bundyshayne! I'd love to take a look at an example ticket where your automation fired. I'm going to open a support ticket on your behalf - meet you there!
Madison Davis commented,
Hi Lee! You can definitely measure this in Insights. Here's what I'd recommend: WHAT - Full Resolution Time (hrs) [Mdn] HOW - Ticket Id FILTER - Create a numeric range filter for Ticket Id where Fu...
Madison Davis commented,
Hi Leslie! It's definitely possible to use the API to merge users - see the Merge Users call. It's unfortunately not possible to merge organizations, but you could perform a bulk organization updat...
Madison Davis commented,
Hi Junior! Have you tried a report that looks like this? Under WHAT, select # Backlog Tickets Under HOW, select Backlog Assignee and Date (Event) FILTER Date (Event) for the last 5 days You can the...
Madison Davis commented,
Hi Erik! This actually sounds like unexpected behavior, so I'd like to take this into a ticket to troubleshoot with you. Meet you there!
Madison Davis commented,
Hi Abbey! I see you submitted a ticket about this request - I'll follow up with you there!
Madison Davis created an article,
Question I usually don't need to enter a username and password to sign in to Chat; it automatically logs me in if I'm logged in to Zendesk Support. Now I need credentials to log in. What can I do? ...
Madison Davis created an article,
Question Can I create a folder to drag and drop tickets into, similar to an email inbox? Answer Instead of folders, Zendesk Support uses views to sort tickets. Views are similar to inbox folders in...