Madison Davis
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Total activity471
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Last activity
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Member since
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Following1 user
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Followed by121 users
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Votes77
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Subscriptions187
Activity overview
Latest activity by Madison Davis-
Madison Davis created an article,
Explore recipe: Comparing an agent's tickets to the rest of the agent's group
With this recipe, you will be able to highlight an agent against the rest of the team. The article calculates performance based on assigned tickets but you can apply it to any other KPIs. What ...
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Madison Davis created an article,
Can I share queries with people outside of Zendesk?
Question Can I share queries with users outside of Zendesk? Answer No, this is not possible. However, you can share dashboards with external users. As a workaround you could create a dashboard that...
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Madison Davis commented,
Hi Anaïs! Your understanding is accurate. {{ticket.link}} will show you a full URL:-To agents, it will show yoursubdomain.zendesk.com/agent/tickets/123 -To end users, it will show yoursubdomain.zen...
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Madison Davis commented,
Hey Rachel! Sorry for the delayed response. There's actually a default metric in the Knowledge Capture dataset called % Agent Engagement Rate that measures just this! It's also included on the defa...
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Madison Davis commented,
Hello Anais! That sounds like a pretty confusing experience. Were you maybe replying to a closed ticket, and the reply created a follow up? And just to confirm, you were logged in as an agent, repl...
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Madison Davis commented,
Hello Jean-Edouard! Today, we don't yet offer robust search-related data in Explore. You can view some basic search information about your Help Center as shown here, but if you need to get more det...
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Madison Davis commented,
Hi Jacob! Sorry for the delayed reply. A query is executed when you access it - so either loading the query in Explore, or loading a dashboard that the query is placed on. It's also executed anytim...
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Madison Davis commented,
Hi Bill! Sorry to hear this is happening and that it's proving confusing too! It sounds to me like you are reconfiguring settings in your Chat account, when what you need to do is follow along with...
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Madison Davis commented,
Hi Raphael, I see that you submitted a ticket to our support team to look into this issue. I think it will be best to resolve this there so we can take a look at your account-specific settings and ...
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Madison Davis commented,
Hi Edd! That's a strange one! I have a couple questions. Do your agents make outbound calls? Or are all your calls inbound? Are you using Zendesk Talk or a CTI integration with Talk Partner Edition?