Madison Davis
- Total activity 325
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Activity overview
Latest activity by Madison Davis-
Madison Davis created an article,
How to use SLAs to prioritize tickets during high-volume periods
During high-volume periods, you may be in search of a way to categorize, surface, and prioritize your tickets. In How to use a view to surface and resolve high-volume ticket topics, we started by c...
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Madison Davis created an article,
How often are macros being used?
Question How do I see which macros are most used in my Support account? Answer In Support, click the Admin icon () > Macros. Then, select the sort by menu and select the usage period to sort by: ...
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Madison Davis commented,
Hi there! Sorry for the confusion - those tutorials moved but they do still exist and have been updated! https://develop.zendesk.com/hc/en-us/articles/360001074288-Backing-up-your-knowledge-base-wi...
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Madison Davis commented,
Hey Matthew! Sorry for the delayed response. The default Agent Activity reports would definitely exclude anyone with a role of end-user, and further, to downgrade an agent to end-user, you're requi...
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Madison Davis commented,
Hey Donald! Sorry for any confusion but as mentioned, that link is to an older archived post (that no longer contains accurate information). Depending on what you're hoping to do, you can search fo...
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Madison Davis created an article,
Welcome Zendesk Sell to support.zendesk.com
Welcome, users of Zendesk Sell to support.zendesk.com! We've moved documentation about Sell to the Zendesk Help Center so you can find information about all Zendesk products in one place. Here are ...
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Madison Davis commented,
Hey Wade! That's a great question, and unfortunately I don't have a wonderful answer. As a Content Manager here at Zendesk, I most often just export the search data to a CSV and ignore the junk sea...
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Madison Davis commented,
Hey Rachel! Deleting an agent assigns their unclosed tickets to the agent's default group. I recommend you check out our Best practices for removing agents to understand how to best roll this agent...
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Madison Davis commented,
Hey Ian, if you haven't seen it yet, I'd start with Time Tracking app: metrics you need to be measuring. There are a couple examples in there for measuring handle time by ticket or by agent.
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Madison Davis commented,
Thanks for clarifying, Randy! It sounds like what would actually help is a renamed set. You can read how to update the name of attributes in this recipe. It's talking about a different attribute, b...