Madison Davis
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Total activity500
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Last activity
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Member since
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Following1 user
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Followed by104 users
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Votes73
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Subscriptions183
Activity overview
Latest activity by Madison Davis-
Madison Davis commented,
Hello Anais! That sounds like a pretty confusing experience. Were you maybe replying to a closed ticket, and the reply created a follow up? And just to confirm, you were logged in as an agent, repl...
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Madison Davis commented,
Hello Jean-Edouard! Today, we don't yet offer robust search-related data in Explore. You can view some basic search information about your Help Center as shown here, but if you need to get more det...
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Madison Davis commented,
Hi Jacob! Sorry for the delayed reply. A query is executed when you access it - so either loading the query in Explore, or loading a dashboard that the query is placed on. It's also executed anytim...
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Madison Davis commented,
Hi Bill! Sorry to hear this is happening and that it's proving confusing too! It sounds to me like you are reconfiguring settings in your Chat account, when what you need to do is follow along with...
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Madison Davis commented,
Hi Raphael, I see that you submitted a ticket to our support team to look into this issue. I think it will be best to resolve this there so we can take a look at your account-specific settings and ...
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Madison Davis commented,
Hi Edd! That's a strange one! I have a couple questions. Do your agents make outbound calls? Or are all your calls inbound? Are you using Zendesk Talk or a CTI integration with Talk Partner Edition?
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Madison Davis commented,
Hello Clothilde! Each of your forms can be permalinked. Your default form selection page would be https://subdomain.zendesk.com/hc/requests/new and once you select a form from the dropdown you'll s...
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Madison Davis commented,
Hello Daniel and Juergen! It looks like this was indeed reported to our team and is under review with our engineers. I can report back here once there is an update and let you know what I hear!
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Madison Davis commented,
Hola Ruth, miré tus otros tickets con nuestro equipo y parece que necesitas ayuda de un administrador en tu cuenta de Zendesk. Comuníquese con un administrador para obtener más ayuda.
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Madison Davis commented,
Hi Randy! Your query looks like it's perfectly measuring Agent Comments per quarter to me!