Madison Davis
- Total activity 319
- Last activity
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Activity overview
Latest activity by Madison Davis-
Madison Davis commented,
Hey Rachel! Deleting an agent assigns their unclosed tickets to the agent's default group. I recommend you check out our Best practices for removing agents to understand how to best roll this agent...
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Madison Davis commented,
Hey Ian, if you haven't seen it yet, I'd start with Time Tracking app: metrics you need to be measuring. There are a couple examples in there for measuring handle time by ticket or by agent.
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Madison Davis commented,
Thanks for clarifying, Randy! It sounds like what would actually help is a renamed set. You can read how to update the name of attributes in this recipe. It's talking about a different attribute, b...
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Madison Davis commented,
Hi Kyle, I'm not sure, as the integration is developed at SageTalk! You'll need to visit http://www.sagetalk.io/ for more information about their integration.
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Madison Davis commented,
Hi Catalin! It looks like you heard from our support team that this isn't possible in Explore at this point in time. For any onlookers, Catalin posted a feature request in our product feedback foru...
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Madison Davis commented,
Hey Peter! It looks like you submitted a ticket about this to our Advocacy team. Is everything squared away?
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Madison Davis commented,
Hi Pilulka Distribuce s.r.o.! We were temporarily having issues with our billing portal earlier this week. Could you try again and let us know if you're still having issues?
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Madison Davis commented,
Hi Randy! Can you share your query and what you're hoping to measure? Including zero or null values might be specific to your use case.
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Madison Davis commented,
Hi Kyle! Glad to hear SageTalk's integration might work for you. If you have any questions, you'll want to ask them directly at their website!
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Madison Davis commented,
Hey Ahsan! Sorry to hear this is happening. It sounds like perhaps you're missing a trigger to notify your end users of proactively-created tickets. We recently added a default trigger for just thi...