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Sean Kearns

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Activity overview

Latest activity by Sean Kearns
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    Sean Kearns commented,

    1. Support
    2. ...
    3. Tickets
    4. Understanding custom ticket fields in business rules and views

    Hi Ben, Thanks for the reply.  I'm looking for a Like expression.  Example is, "Size" Like "Size::L".  I'm looking to trigger an action for all such matches.

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    Sean Kearns commented,

    1. Support
    2. ...
    3. Tickets
    4. Understanding custom ticket fields in business rules and views

    Our users submit via ZD forms.  Locations are a hierarchical drop-down list, broken out by Bizdiv::Province::City  etc...   How do i query field contents as a trigger condition upon form submission...

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    Sean Kearns created a post,

    Active Directory and O365 integrations

    Answered
    1. Community
    2. Support Q&A

    Hello Zendesk Team - We would like have Zendesk pull (powershell get-aduser) AD user properties into Zendesk user fields so agents may better validate user identity.  -We would also like to have ag...

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    Sean Kearns commented,

    1. Support
    2. ...
    3. Tickets
    4. Managing your ticket forms

    Good day, I'm following up to see if any progress has been made with nested ticket selection.  Goal being to clean up form selection for the end-user.  We have many forms because Accounts Payable, ...

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