Duke Oliver

1. Community
2. User Tips & Tricks
3. Back up your Help Center articles at the click of a button!

Heya! I love this tool, but am having an issue. Only about half of our articles get backed up (I'm using v0.6). The ones not getting backed up seem to be random, though I wonder if it's related to ...

• View comment
• Duke Oliver
• Created December 16, 2016 16:04
• 1 vote

1. Community
2. Support Q&A
3. Add shadow or border around all images in help center articles

Depends on what kind of border, though it would most likely be the css "border" property instead of the "box-shadow" property. For example, .markdown img { border: 1px solid black;} You can read...

• View comment
• Duke Oliver
• Created July 20, 2016 13:51
• 4 votes

1. Community
2. Support Q&A
3. Zentastic theme: fix footer to bottom

Glad you could get it working, Elizabeth. Zendesk's new agent panel now being docked at the top of the page semi-borked my own sticky footer, which I'll detail here in the near future for anyone el...

• View comment
• Duke Oliver
• Created April 29, 2016 15:42
• 1 vote

1. Community
2. Support Q&A
3. Links to Help Centre from Word/Excel

Is it possible for you to share an example word or excel doc? I'm interested in the issue because my team is about to do something similar. If you're uncomfortable with posting an attachment here, ...

• View comment
• Duke Oliver
• Created February 10, 2016 14:56
• 0 votes

1. Community
2. Support Q&A
3. Branding Limitations

Hi Sonia, I've typed up a couple of responses to this in the past, which may provide more clarity on what you're able (and not able) to do: https://support.zendesk.com/hc/en-us/community/posts/2075...

• View comment
• Duke Oliver
• Created February 08, 2016 14:45
• 0 votes

1. Community
2. Support Q&A
3. Zentastic theme: fix footer to bottom

Hi Alex, You can definitely toss me your site name at dkisch@exagoinc.com and I'll take a look at it! After that I'll likely post my findings here, as a reference for anyone that comes across this ...

• View comment
• Duke Oliver
• Created February 08, 2016 14:31
• 0 votes

1. Community
2. Support Q&A
3. Default settings for ticket status

I was under the impression that a ticket going from Pending to Open via a requester's response was a non-configurable option, and as such should happen automatically. Does your previous IT director...

• View comment
• Duke Oliver
• Edited February 03, 2016 22:48
• 0 votes

1. Community
2. Guide Q&A
3. Is there an ability to use internal only help center comments

There's kind of a way with javascript. You're able to target the role of whoever is logged in (manager, agent, end_user, anonymous), and from there you can inject html or css. For example, typing H...

• View comment
• Duke Oliver
• Edited January 27, 2016 14:54
• 1 vote

1. Support
2. ...
3. Tickets
4. Multibrand - Display the appropriate forms on the correct Help Center

Hi Jake, with some fiddling it seems to have worked! If both .removes are replaced with .hide, it will cause every item in the nesty-input to disappear. But if I replace only the first .remove with...

• View comment
• Duke Oliver
• Edited January 13, 2016 22:38
• 0 votes

1. Support
2. ...
3. Tickets
4. Multibrand - Display the appropriate forms on the correct Help Center

Hi Jake, This is great! It allows me to have a subtle "report a site issue" form in my company's footer, but not have it appear among our important ticket forms in the "submit a request" dropdown. ...

• View comment
• Duke Oliver
• Edited January 13, 2016 18:35
• 0 votes