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Andrew McIntyre

  • Total activity 34
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Activity overview

Latest activity by Andrew McIntyre
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    Andrew McIntyre commented,

    I haven't tried it myself, but the SendSafely App looks like it might have the potential to solve the file size limitation in the meantime, https://www.zendesk.com/apps/support/sendsafely/.

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    Andrew McIntyre created a post,

    Attach PDF to Community Posts and Comments

    Hi all, My understanding is that agents and customers can only attach images. Please let me know if that is not true. I would like to provide our customers with an option to attach .PDF reports to ...

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    Andrew McIntyre commented,

    @Nicole, thanks for letting me know that there's no native functionality at this time. @Tara, we use Google Chrome and Grammarly. My goal is to prevent the ticket from sending if a typo is detected...

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    Andrew McIntyre created a post,

    Prevent Ticket from Sending if Typos Detected

    Answered

    Does anyone know if it is possible to present a warning or popup when an agent clicks Send if a grammar/spell checker detects any typos in the reply? I've seen too many responses that include typos...

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    Andrew McIntyre commented,

    @Nicole, I am happy to report that our team's Zendesk administrator figured out a way to automatically ingest (keyword) activity, i.e., a new post or a new comment, on our Community directly into o...

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    Andrew McIntyre commented,

    Nicole, thanks for all your help.

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    Andrew McIntyre commented,

    Nicole, By "integration of Community activity into the ticketing system" I am referring to my hope that it will be possible for agents to manage and moderate Community activity seamlessly within th...

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    Andrew McIntyre commented,

    Nicole, Kudos to you and Jessie for all of the Community activity. Other than regularly reading through the latest activity on the Zendesk Community, what is the best way to stay informed about the...

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    Andrew McIntyre commented,

    Nicole, 1) I will comment on this post if I find a better solution than managing Community update notifications in Gmail. I will also post or comment in the Tips & Tricks section. 2) To briefly ans...

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    Andrew McIntyre commented,

    Hey Lotus Themes, Sorry to hear that the product that you were working on has not been released. Please consider that, unless you or Zendesk release your proposed tool, the contents of "Make use of...