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Vincent Brendel - SweetHawk

https://www.zendesk.com/marketplace/partners/sweethawk/

  • Total activity
    59
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Activity overview

Latest activity by Vincent Brendel - SweetHawk
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    Vincent Brendel - SweetHawk commented,

    It looks like requester is misspelled (requestor in your code example).

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    Vincent Brendel - SweetHawk commented,

    Sonja, if the Notify app cost is an issue, please feel free to tell us about your requirements at support@sweethawk.co

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    Vincent Brendel - SweetHawk commented,

    Hi Kara, the new ticket will be a follow-up ticket which has a link to the closed ticket. Also all ticket fields are copied the new ticket.

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    Vincent Brendel - SweetHawk commented,

    A common practise is to create a new custom field to track the reason for the ticket. An example from Carsales (Australian consumer tech company): "One benefit from the use of Zendesk was the intro...

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    Vincent Brendel - SweetHawk commented,

    Hi all, the Notify app has a private beta for chrome desktop notifications, preview below: If you'd like to try desktop notifications with the Notify app, please install the app (free trial) and co...

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    Vincent Brendel - SweetHawk commented,

    Hi Jenny, you can modify your triggers to override this default emailing behaviour. Triggers and automations are the two only places where emails are generated from. I just thought I'd point you in...

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    Vincent Brendel - SweetHawk commented,

    Your app idea works differently from the Hide Ticket Fields app in that you would need to obtain the value before knowing whether to hide it. It would be something like this for just one field: <sc...

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    Vincent Brendel - SweetHawk commented,

    "we can see the fields that were shown in the form as well as all other (empty) fields from other forms" --> I think you should just remove the redundant fields from the tickets forms where you don...

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    Vincent Brendel - SweetHawk commented,

    Cristobal, Zendesk has a feature called Ticket Forms for the purpose of creating different ticket types with distinct lists of ticket fields, available on the Enterprise plan. When on the Enterpris...

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    Vincent Brendel - SweetHawk commented,

    We've recently released a free app that makes hiding ticket fields used for reporting or other internal purposes much easier: Hide Ticket Fields on the app marketplace.