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Julie Piccarreto

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Latest activity by Julie Piccarreto
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    Julie Piccarreto created a post,

    Chat Slowness

    Answered
    1. Community
    2. Chat Q&A

    For the past 3 days, Chat has been slow (when you type it takes 2-3 seconds for it to appear on your screen). Don't see any network outages or service issues

    • Julie Piccarreto
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    Julie Piccarreto commented,

    1. Support
    2. ...
    3. Insights reporting
    4. Insights recipe: Tickets by agent by channel

    Hello - I am trying to create a report for Agent Activity but need to include the "Views" as one of my categories. We use these views particularly to separate/distinguish the type of tickets we rec...

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    • Julie Piccarreto
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