Terry Knox created a post,
For those of use with many different agent groups and/or lots of agents, it would be great to be able to filter the user and organisation ticket list screen* by Group and Assignee. This would make ...
Terry Knox commented,
^This
Terry Knox commented,
Presumably this is coming in an update soon?
Terry Knox commented,
Hi Leah, So, it looks like the default # Tickets metric filters out deleted tickets as standard - reports using # Tickets in GoodData/Insights should already exclude deleted tickets therefore. If...
Terry Knox commented,
Hi Leah - do you guys have access to Insights/GoodData? If so, it's not too tough to set your Metrics up to exclude deleted tickets. It's rubbish that the out-of-the-box reports don't have the opt...
Terry Knox commented,
Hi Benjamin, There are apps that give you the functionality you're looking for. CloudSet offer a solution that might suit your needs: https://www.cloudset.net/hc/en-us/articles/115000019592-CloudS...
Terry Knox commented,
@Mayra: Sorry, didn't mean to imply that Light Agent comments weren't important, was just giving context to what our Internal Notes tend to be. For me, if something like this was to be implemented...
Terry Knox commented,
@Graeme: Thanks! You learn something new every day!
Terry Knox commented,
@Kshama: I'm pretty sure you can only schedule a dashboard. If you pop the report/s you want to send onto a dashboard, then click the little "clock" icon in the top-right corner, you shou...
Terry Knox commented,
As already stated on the announcement thread, the new changes have made the need for agents to scroll more likely in order to categorise tickets and access important information. Our users are pret...