Terry Knox
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Total activity260
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Last activity
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Member since
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Activity overview
Latest activity by Terry Knox-
Terry Knox commented,
Hooray! +1000 Zendesk points to Hilary! Thanks very much to both of you!
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Terry Knox commented,
I'm sure I'm being dumb, but that's replacing the ticket count with the numbers 1-20. Do I need to add another metric to change to this? I'd like to keep the ticket count too.
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Terry Knox commented,
Another +1 for the Problem Subject here - it would make this a MUCH more useful recipe.
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Terry Knox created a post,
Show "ranking" numbers in table?
AnsweredHello, I have a number of table reports which show things like "the Top 20 busiest days of all time" or "the Top 10 most tickets solved by a single agent in a single day". What I want to know is; ...
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Terry Knox commented,
Thanks Volkan Akdugan. I'm sure there are lots of customers like us, who would like to see this work with alternative telephony providers too. Will keep an eye open.
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Terry Knox commented,
Am I right in assuming that this won't work with Talk:Partner Edition and, if so, are there plans for it to be developed for customers using Partner Edition too?
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Terry Knox commented,
Definite upvote from here too. I just found out we can't print them as a result of a customer raising a Subject Access Request (GDPR legislation thing) and will now have to either ask the last pers...
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Terry Knox commented,
I'd like to be involved in the EAP please.
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Terry Knox commented,
We're currently revisiting retention periods for GDPR reasons and I'm absolutely staggered that this isn't already a thing. Surely customisable options to delete tickets or ticket data over X time ...
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Terry Knox commented,
It's particularly galling to see this request still languishing in the doldrums, given that the plan for the much-vaunted and long-awaited "live" dashboard (showing Support, Chat and Talk data in o...