Terry Knox commented,
+1 I would love to be able to browse Agents and Light Agents separately in the People section.
Terry Knox commented,
^^^THIS^^^ We have thousands of Light Agents, so the People listing is basically useless.
Terry Knox commented,
What Craig Willis said! It would be awesome to be able to exclude specific articles.
Terry Knox commented,
We're in the same boat as Daniela - is there any planned reporting/functionality to deal with reopens, or do we just need to account for these situations in our own processes and reporting?
Terry Knox commented,
+1 from here. Was very surprised to find I couldn't do this.
Terry Knox commented,
^This
Terry Knox commented,
@Graeme: Thanks! You learn something new every day!
Terry Knox commented,
@Kshama: I'm pretty sure you can only schedule a dashboard. If you pop the report/s you want to send onto a dashboard, then click the little "clock" icon in the top-right corner, you shou...
Terry Knox commented,
Hi Jessie, It was the latter, but it seems to have resolved itself now. Am now able to select it as a column and group by it in Views. Thanks anyway.
Terry Knox commented,
Satisfaction Reason is showing as a column option in our View builder, but when I select it, it doesn't work. Is this a known thing, or should we be raising a support ticket?