Terry Knox
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Total activity258
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes110
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Activity overview
Latest activity by Terry Knox-
Terry Knox commented,
Is this still the case? Was really surprised to find that I can't report on logged in time, proportion of time spent on chats or proportion of logged in time available. Am I just missing something ...
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Terry Knox commented,
Hooray! +1000 Zendesk points to Hilary! Thanks very much to both of you!
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Terry Knox commented,
I'm sure I'm being dumb, but that's replacing the ticket count with the numbers 1-20. Do I need to add another metric to change to this? I'd like to keep the ticket count too.
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Terry Knox commented,
Another +1 for the Problem Subject here - it would make this a MUCH more useful recipe.
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Terry Knox created a post,
Show "ranking" numbers in table?
AnsweredHello, I have a number of table reports which show things like "the Top 20 busiest days of all time" or "the Top 10 most tickets solved by a single agent in a single day". What I want to know is; ...
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Terry Knox commented,
Definite upvote from here too. I just found out we can't print them as a result of a customer raising a Subject Access Request (GDPR legislation thing) and will now have to either ask the last pers...
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Terry Knox commented,
I'd like to be involved in the EAP please.
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Terry Knox commented,
We're currently revisiting retention periods for GDPR reasons and I'm absolutely staggered that this isn't already a thing. Surely customisable options to delete tickets or ticket data over X time ...
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Terry Knox commented,
It's particularly galling to see this request still languishing in the doldrums, given that the plan for the much-vaunted and long-awaited "live" dashboard (showing Support, Chat and Talk data in o...
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Terry Knox commented,
It has blown my mind that this is a thing. I keep trying to move to Explore from GoodData, but then I hit stuff like this :(