+1 I would love to be able to browse Agents and Light Agents separately in the People section.
^^^THIS^^^ We have thousands of Light Agents, so the People listing is basically useless.
What Craig Willis said! It would be awesome to be able to exclude specific articles.
We're in the same boat as Daniela - is there any planned reporting/functionality to deal with reopens, or do we just need to account for these situations in our own processes and reporting?
+1 from here. Was very surprised to find I couldn't do this.
@Graeme: Thanks! You learn something new every day!
@Kshama: I'm pretty sure you can only schedule a dashboard. If you pop the report/s you want to send onto a dashboard, then click the little "clock" icon in the top-right corner, you shou...
Hi Jessie, It was the latter, but it seems to have resolved itself now. Am now able to select it as a column and group by it in Views. Thanks anyway.
Satisfaction Reason is showing as a column option in our View builder, but when I select it, it doesn't work. Is this a known thing, or should we be raising a support ticket?