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Ryan Lainchbury

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Activity overview

Latest activity by Ryan Lainchbury
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    Ryan Lainchbury commented,

    Hi there, How I end a chat as an agent? We recently changed from Chat to Messaging in the new agent workspace and the "End chat" option is no longer where it was. 

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    Ryan Lainchbury created a post,

    Agent Workspace: Chat Dashboard View

    Sharing a workaround that Kalem Wight and I created for our team.  Our team really liked the old dashboard and the ability to pre-read and watch chats without joining. With the limitations in the n...

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    Ryan Lainchbury commented,

    The Zendesk Dashboard defaults to the past 30 days. How do I do his to my other dashboards?

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    Ryan Lainchbury commented,

    Our team deals with this issue as well.  About 50% of our ticket volume is Agent created, 30% of which customers respond to. We want to include our response time to these customers, but it often re...