Colin Piper commented,
The way I used to achieve this is very messy so I ripped it out. But I had a custom field on the customer record which is just a count but has tonbe a dropdown field. When a ticket is created, the ...
Colin Piper commented,
In the update scenario (Ticket is.... Updated) then I believe this just to be the comment that caused the trigger to run. Happy to be corrected if someone knows better
Colin Piper commented,
Hi. It looks like you need advanced features found in some of the upper plans. You can add custom ticket fields for the selection and then conditional fields (an app) to them show further checkbox ...
Colin Piper commented,
Connect is one of the new Zendesk components. As it's name suggests it allows you to connect with your customers in various ways. I suspect that this message should other really appear and is a han...
Colin Piper commented,
@Chris. What plan are you on? If enterprise have you updated your ticket form?
Colin Piper commented,
Yes your guess is correct. Moving trigger affects the position of other triggers therefor they have been updated also.
Colin Piper commented,
@Jon. The triggers are processed in a op down order. When one is triggered, the whole list is then traversed again skipping any that have already fired, until all triggers have been checked. You c...
Colin Piper commented,
Zendesk also has a feature that allows a customer (same email address / login) to be part of multiple organizations. Now i have not used this feature but I assume that when logging a ticket they se...
Colin Piper commented,
It is an interesting omission I agree. I am not sure why that option is not there but you could use additional triggers to achieve the goal if you needed this today. The first trigger has the condi...
Colin Piper commented,
You can find this setting in your Email Channel (Settings (Admin- the Cog), Channels Email, Email delimiter)