Colin Piper

1. Community
2. Support Q&A

[Request]: Calling all Insight experts.... The Historical Backlog in Insights in great but you do not appear to be able to filter this by User or Organization. The Ticket Backlog History data set ...

• Colin Piper
• Created October 14, 2014 13:43
• 12 followers
• 15 comments
• 3 votes

1. Community
2. Support Q&A

I am trying to figure out why in Inisghts, the # Tickets metric and # Tickets Created metric are not equal for any given calendar month. I understand that these come from different data sets so are...

• Colin Piper
• Created September 08, 2014 11:33
• 7 followers
• 9 comments
• 0 votes

1. Community
2. User Tips & Tricks

It is great to be able to put a ticket on-hold, but I am sure you have suffered from tickets remaining in that status for too long. Sure you could create an automation to change the state back to b...

• Colin Piper
• Created July 02, 2014 07:58
• 42 followers
• 61 comments
• 21 votes

1. Community
2. Support Q&A

I would like to change the text within a notification based upon the value of a tag. I know how to use an "If" in liquid markup to test the value of a field but has anyone got a neat way of detecti...

• Colin Piper
• Created April 04, 2014 12:55
• 3 followers
• 5 comments
• 1 vote

1. Community
2. Support Q&A

I have a view in my ZD that displays a list of key customer tickets that have not been updated as per our internal goals. That's great but I need to put this view on my large tv screens as a remind...

• Colin Piper
• Created April 01, 2014 14:00
• 4 followers
• 5 comments
• 1 vote