Sergio Da Silva
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Total activity26
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Last activity
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Activity overview
Latest activity by Sergio Da Silva-
Sergio Da Silva commented,
I just chiming into the conversation again! Our company also has a small team and the impact that round "robbing" is having is that we miss calls regularly. I have 2 remote people and myself and th...
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Sergio Da Silva commented,
Thanks for the update. Behind the data analytics is the actual data. I am fully invested in Zendesk as it does some wonderful things and I don't want to sound like a broken record, but if said data...
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Sergio Da Silva commented,
I think I misunderstood some previous comments and now see that this isn't on the roadmap (sigh). As I understand it, features are prioritised on zendesk based on business impact and strategy. I r...
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Sergio Da Silva commented,
I want to also consider this a high priority. I had a conversation with my colleague about how Zendesk does some great things, BUT, when we hear the "this will be added to roadmap", I cry a litte. ...
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Sergio Da Silva commented,
I was just about to move from Ring Central to Zendesk Talk. Sold it to my team and business. Then I did some comprehensive testing and found out that it didn't call agents simultaneously. No applic...
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Sergio Da Silva commented,
Hi Christopher, Thanks for this update. Only problem I see is that there are still attributes that are visible in insights filter that do not have anything associated with them i.e. no tickets were...
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Sergio Da Silva commented,
This would be a great addition. We are looking to move to Zendesk talk and away from Ring Central, but this may be a dealbreaker as there is no way to route callers to an out of hours call schedule.