Daniel Mee
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Activity overview
Latest activity by Daniel Mee-
Daniel Mee commented,
>A long-time tenant of Zendesk is that all comments in the comment stream should be from humans and not machines. In other words, if a customer thinks they're having a conversation with a human, th...
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Daniel Mee commented,
+1 to this request, for exactly the use case specified here: https://support.zendesk.com/hc/en-us/community/posts/203164973-Adding-Comments-via-Triggers-and-Automations We add a private comment ...
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Daniel Mee commented,
James, I agree that using the end-user's time zone would create the difficulties you described. For that reason, my preference would be that Zopim have a configurable single time zone setting, like...
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Daniel Mee commented,
>what is the problem that is presented by the use of UTC? Real people don't keep time in UTC. That's the problem. So every time we look at one of these chats, we have to do a conversion from UTC t...
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Daniel Mee commented,
+1 to this request. I'd like to use this to sort tickets by 1. the features of our software that are involved and 2. the components of our hardware platform that are involved. These can both have m...