Sagi M. Welzman

1. Support
2. ...
3. Tickets
4. Why isn't RTL text working in ticket comments?

Hey Nicole Saunders I see the beta "Zendesk Support Beta - RTL support for Agent User Interfaces" has been closed 2 years ago . What has happened since then in regards to RTL  with rich text ?  

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• Sagi M. Welzman
• Created June 04, 2021 21:53
• 1 vote

1. Zendesk updates
2. Announcements
3. Introducing Zendesk Messaging

Clik Rogan  this is interesting !  The expected result of this trigger is that the designated group receives and serves the respective chat (messaging group routing)  ?   

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• Sagi M. Welzman
• Created February 21, 2021 06:53
• 1 vote

1. Community
2. Feedback on Support
3. Add categories (subviews, dropdown view) function to Views

Im all in 👍

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• Sagi M. Welzman
• Created February 09, 2021 15:52
• 2 votes

1. Zendesk updates
2. Announcements
3. Stay Connected, Stay Flexible: Introducing an enhanced Social Messaging Experience in the Zendesk Agent Workspace

Hey Prakruti Hindia   I agree with the rest above We too have multiple Whatsapp number under one brand  and cannot route them after the update.  This  inflicts our service performance moderately an...

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• Sagi M. Welzman
• Created December 14, 2020 16:18
• 0 votes

1. Zendesk updates
2. Announcements
3. Stay Connected, Stay Flexible: Introducing an enhanced Social Messaging Experience in the Zendesk Agent Workspace

Hey Prakruti Hindia  I still dont see the conversations icon in admin tab nor see the updated UI regarding whatsapp and notifications  Im wondering what Im missing  ?  

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• Sagi M. Welzman
• Created November 10, 2020 14:14
• 0 votes

1. Community
2. Feedback on Support
3. Allow email addresses to be CC'd that are not users

Hey Jacob Mattison  try  https://www.zendesk.com/apps/support/carbon-copier/?source=app_directory   Although not a free app,  it works great  I'm been using this for over a year and I highly recomm...

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• Sagi M. Welzman
• Created June 26, 2020 12:42
• 0 votes

1. Community
2. Feedback on Support
3. [Agent Workspace] move the reply section back to the top

We've passesd this feedback as well several times. The ticket comment time line needs to be sorted from newest at the top (including comment box) to oldest at the bottom. This will certainly speed...

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• Sagi M. Welzman
• Created May 02, 2020 04:37
• 8 votes

1. Community
2. Support Q&A
3. Email notifications in trigger visible as Public Reply/Internal note

After giving it a thought or two - totally agree with Marta Jacuk-Zurak 👌  

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• Sagi M. Welzman
• Created April 30, 2020 18:39
• 0 votes

1. Community
2. Support Q&A
3. Splitting Single Brand into Multiple Brands

Thanks Devan    Will do  I wonder why I have "You're not authorized to access this page"  in the link you sent 🤔

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• Sagi M. Welzman
• Created April 16, 2020 13:26
• 0 votes

1. Community
2. Support Q&A
3. Splitting Single Brand into Multiple Brands

Andrej AndrejI truely agree  administering 5 Brands feels like a mine field when setting Contextual Workplaces, Macros, Triggers, views .  I hope its on Zendesk's roadmap  

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• Sagi M. Welzman
• Created April 16, 2020 09:43
• 0 votes