Sagi M. Welzman

1. Community
2. Feedback on Support
3. Allow email addresses to be CC'd that are not users

Hey Jacob Mattison  try  https://www.zendesk.com/apps/support/carbon-copier/?source=app_directory   Although not a free app,  it works great  I'm been using this for over a year and I highly recomm...

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• Sagi M. Welzman
• Created June 26, 2020 12:42
• 0 votes

1. Community
2. Feedback on Support
3. [Agent Workspace] move the reply section back to the top

We've passesd this feedback as well several times. The ticket comment time line needs to be sorted from newest at the top (including comment box) to oldest at the bottom. This will certainly speed...

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• Sagi M. Welzman
• Created May 02, 2020 04:37
• 1 vote

1. Community
2. Support Q&A
3. Email notifications in trigger visible as Public Reply/Internal note

After giving it a thought or two - totally agree with Marta Jacuk-Zurak 👌  

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• Sagi M. Welzman
• Created April 30, 2020 18:39
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing sharing of Explore dashboards outside of Zendesk EAP

Hey Vincent Dollet   No prob All done :)  

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• Sagi M. Welzman
• Created April 19, 2020 11:30
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing sharing of Explore dashboards outside of Zendesk EAP

Hey Vincent Dollet , I've applied as well at late 2019 Can you please check ? 🙏 Thanks 

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• Sagi M. Welzman
• Created April 18, 2020 12:53
• 0 votes

1. Community
2. Support Q&A
3. Splitting Single Brand into Multiple Brands

Thanks Devan    Will do  I wonder why I have "You're not authorized to access this page"  in the link you sent 🤔

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• Sagi M. Welzman
• Created April 16, 2020 13:26
• 0 votes

1. Community
2. Support Q&A
3. Splitting Single Brand into Multiple Brands

Andrej AndrejI truely agree  administering 5 Brands feels like a mine field when setting Contextual Workplaces, Macros, Triggers, views .  I hope its on Zendesk's roadmap  

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• Sagi M. Welzman
• Created April 16, 2020 09:43
• 0 votes

1. Community
2. Feedback on Support
3. Voice Notes in WhatsApp Tickets

Same with video files  needed to be downloaded and add  .avi extension in order to play the file

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• Sagi M. Welzman
• Created October 09, 2019 05:02
• 1 vote

1. Community
2. Feedback on Support
3. Attachments on Organizations

Extremely needed !! 

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• Sagi M. Welzman
• Created December 20, 2018 23:24
• 1 vote

1. Community
2. Talk Q&A
3. Twilio SMS without Zendesk Talk?

Hey Jessie I have the same issue as Will Can Twilio app be configured to send SMS to end users as well ?  Thanks in advance

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• Sagi M. Welzman
• Created September 17, 2018 22:53
• 0 votes