Mirjam Happel
- Total activity 44
- Last activity
- Member since
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Activity overview
Latest activity by Mirjam Happel-
Mirjam Happel commented,
Hi Yamile, I understand what you mean now when you say you would like the assignee in the list of requests not the individual request. I'm not sure a consumer really needs this as they generally j...
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Mirjam Happel commented,
FYI point 3 is already possible... I have it in my ticket view already. I do believe a difference should be made between B2B and B2C tickets. B2C does not need all this and you want to keep it as s...
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Mirjam Happel commented,
Same here. This needs to be fixed. I just commented on another article. But how the tag filter is set up now (as a list of unique tag combinations) it is useless and a show stopper for us. Includin...
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Mirjam Happel commented,
This does not seem to work in our case. When I choose Ticket Tags and I want to filter on it is only shows me a list of unique combinations of tags that are on tickets and never a single ticket tag...
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Mirjam Happel created a post,
Inconvenience due to session expiring
CompletedIt has happened several times that I was creating a complex query and my session expired. I lost everything after that. Please fix this.
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Mirjam Happel commented,
Referencing point 8: Select actions under Perform the following actions. To add placeholders, type @. Where can I find a full list of placeholders? When I type "@". Options are not appearing.
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Mirjam Happel commented,
Hi! I accidentally added the wrong person as an agent to chat. I know I can deactivate him, but I want to delete it from the list. However what you describe above, is not possible for me. How can I...
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Mirjam Happel commented,
Thank you for your answer. This is what I need ;-) Mirjam
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Mirjam Happel commented,
@Ramin Thank you I just thought to ask here too just in case. thank you.
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Mirjam Happel commented,
We have our internal users logged in through SSO, so they don't have to "introduce themselves". More precisely. we don't want them to be able to change the personal details as this creates major is...