Mirjam Happel
- Total activity 46
- Last activity
- Member since
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Activity overview
Latest activity by Mirjam Happel-
Mirjam Happel commented,
Hi Yamile, I understand what you mean now when you say you would like the assignee in the list of requests not the individual request. I'm not sure a consumer really needs this as they generally j...
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Mirjam Happel commented,
FYI point 3 is already possible... I have it in my ticket view already. I do believe a difference should be made between B2B and B2C tickets. B2C does not need all this and you want to keep it as s...
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Mirjam Happel commented,
Same here. This needs to be fixed. I just commented on another article. But how the tag filter is set up now (as a list of unique tag combinations) it is useless and a show stopper for us. Includin...
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Mirjam Happel commented,
This does not seem to work in our case. When I choose Ticket Tags and I want to filter on it is only shows me a list of unique combinations of tags that are on tickets and never a single ticket tag...
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Mirjam Happel created a post,
Answer Bot feature request - reporting by answer channel
I would like to be able to filter on Answer Bot answers given by email, chat or on the webform. To be able to measure the effectiveness (and counter-effectiveness) of Answer Bot on the different ch...
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Mirjam Happel created a post,
Inconvenience due to session expiring
CompletedIt has happened several times that I was creating a complex query and my session expired. I lost everything after that. Please fix this.
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Mirjam Happel commented,
Referencing point 8: Select actions under Perform the following actions. To add placeholders, type @. Where can I find a full list of placeholders? When I type "@". Options are not appearing.
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Mirjam Happel commented,
Hi! I accidentally added the wrong person as an agent to chat. I know I can deactivate him, but I want to delete it from the list. However what you describe above, is not possible for me. How can I...
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Mirjam Happel commented,
Thank you for your answer. This is what I need ;-) Mirjam
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Mirjam Happel commented,
@Ramin Thank you I just thought to ask here too just in case. thank you.