Mirjam Happel
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Activity overview
Latest activity by Mirjam Happel-
Mirjam Happel created a post,
Answer Bot feature request - reporting by answer channel
I would like to be able to filter on Answer Bot answers given by email, chat or on the webform. To be able to measure the effectiveness (and counter-effectiveness) of Answer Bot on the different ch...
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Mirjam Happel commented,
I would like to be able to filter on Answer Bot answers given by email, chat or on the webform. To be able to measure the effectiveness (and counter-effectiveness) of Answer Bot on the different ch...
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Mirjam Happel commented,
It does not seem to be enabled for us. The Answer Bot icon does not appear anywhere when suggestions pop up. How do I know it has been enabled for us? We are on Guide Legacy (Professional) at the ...
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Mirjam Happel commented,
Hi, It seems that permissions only apply to existing articles. that all works great, but we also publish new articles every day and with these new permissions it seems that just everybody can add n...
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Mirjam Happel commented,
Hi Jessie, Thank you for that. I will take a look together with the account owner. By the way. Is it possible to transfer ownership in case we need to? Regards, Mirjam
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Mirjam Happel commented,
I need to be able to change the Agent Brand. This: You can select which brand agents see while logged into the agent interface using the drop-down menu under Admin icon () > Settings > Acco...
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Mirjam Happel commented,
Hi! I'm actually looking to remove information from the requests page. We are disabling email ticket creation and I am using the workaround where tickets are still created, but they are auto-closed...
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Mirjam Happel commented,
Hi Mike, I actually have a similar remark. In our company we do not call it a "request" we call it a "ticket". It would be nice to be able to change it to what it is actually ca...
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Mirjam Happel commented,
Hi! This option does not seem to be available for me:
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Mirjam Happel commented,
I have the exact same problem as Shannon as well. It would be really great if we could customize the text on the screen and buttons as we refer to requests as "Tickets" and are not connec...