Mirjam Happel
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Recent activity by Mirjam Happel Sort by recent activity-
Hi! I accidentally added the wrong person as an agent to chat. I know I can deactivate him, but I want to delete it from the list. However what you describe above, is not possible for me. How can I...
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I need to be able to change the Agent Brand. This: You can select which brand agents see while logged into the agent interface using the drop-down menu under Admin icon () > Settings > Account > ...
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Thank you for your answer. This is what I need ;-) Mirjam
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@Ramin Thank you I just thought to ask here too just in case. thank you.
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We have our internal users logged in through SSO, so they don't have to "introduce themselves". More precisely. we don't want them to be able to change the personal details as this creates major is...
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Hi! Is it possible to disable editing the user details by the user. Users are authenticated through SSO and them being able to change their email will create major issues. How can I remove the penc...
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Hi! I'm actually looking to remove information from the requests page. We are disabling email ticket creation and I am using the workaround where tickets are still created, but they are auto-closed...
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Hi Mike, I actually have a similar remark. In our company we do not call it a "request" we call it a "ticket". It would be nice to be able to change it to what it is actually called. The same count...
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I have the exact same problem as Shannon as well. It would be really great if we could customize the text on the screen and buttons as we refer to requests as "Tickets" and are not connecting the d...
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We have Answer Bot enabled on web forms now for a month or so and I'm sorry to say, but it is not working as I expected. Users are structurally closing their tickets while they do not intend to. I ...