Molly

1. Community
2. Support Q&A
3. SPAM

Thanks for clarifying Bruno! You may want to chat with our Advocates so they can look at your existing settings. One thing I would recommend is turning on DMARC authentication, you can find instruc...

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• Molly
• Created November 17, 2020 21:14
• 0 votes

1. Community
2. Support Q&A
3. How can i change the brand a user is associated with

Hi Kristian, Thanks for reaching out! The brand that the popup is asking you for is with regard to the Welcome email and doesn't exactly stick with the user going forward. Users don't store brand i...

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• Molly
• Edited November 17, 2020 18:42
• 0 votes

1. Community
2. Support Q&A
3. SPAM

Hey Bruno, Sorry to see you're having this issue, spam attacks are certainly a huge inconvenience! Are they definitely coming in from your email or are they being submitted via the ticket form or w...

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• Molly
• Edited November 17, 2020 18:19
• 0 votes

1. Community
2. Support Q&A
3. Creating ticket via api and have email sent from support instead of user

Hey Shawn Varughese, If you are using the tickets endpoint, that's from an agent perspective and acts as though an agent submitted the ticket. So in that case, there's no way to change the notifica...

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• Molly
• Created March 11, 2020 16:25
• 0 votes

1. Community
2. Feedback on Talk
3. Send text during call

Hi there! Are you updating the ticket while on the call? In order for a trigger to fire and the notification to go out, you would have to post an update to the ticket. A macro would be a great opti...

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• Molly
• Created March 11, 2020 16:11
• 0 votes

1. Community
2. Support Q&A
3. Conditional Display [on ticket] of Custom Field Based on Predefined Parameters

Hi There!  Thanks so much for your question. There are a few different ways to accomplish this based on your plan level. If you have the Productivity Pack add-on, or are on Enterprise, you can leve...

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• Molly
• Edited March 12, 2020 15:11
• 0 votes

1. Community
2. Support Q&A
3. Cannot use {{ticket.title}} in email notification when Light Agent is a creator

Hi Kamolchanok Jittrepit!Thanks so much for your question. This is expected behavior as Light Agents can only create internal notes. From an end-user perspective, the notifications will not render ...

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• Molly
• Created March 11, 2020 15:31
• 0 votes