
Molly
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Total activity168
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Last activity
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Activity overview
Latest activity by Molly-
Molly created an article,
Best practices for chat etiquette 📱
Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should c...
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Molly created an article,
Best practices for building ticket forms ✍
Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should c...
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Molly commented,
Thanks for clarifying Bruno! You may want to chat with our Advocates so they can look at your existing settings. One thing I would recommend is turning on DMARC authentication, you can find instruc...
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Molly commented,
Hi Kristian, Thanks for reaching out! The brand that the popup is asking you for is with regard to the Welcome email and doesn't exactly stick with the user going forward. Users don't store brand i...
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Molly commented,
Hey Bruno, Sorry to see you're having this issue, spam attacks are certainly a huge inconvenience! Are they definitely coming in from your email or are they being submitted via the ticket form or w...
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Molly created an article,
Reduce clutter by merging tickets 😎
Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should c...
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Molly commented,
Hey Shawn Varughese, If you are using the tickets endpoint, that's from an agent perspective and acts as though an agent submitted the ticket. So in that case, there's no way to change the notifica...
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Molly commented,
Hi there! Are you updating the ticket while on the call? In order for a trigger to fire and the notification to go out, you would have to post an update to the ticket. A macro would be a great opti...
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Molly commented,
Hi There! Thanks so much for your question. There are a few different ways to accomplish this based on your plan level. If you have the Productivity Pack add-on, or are on Enterprise, you can leve...
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Molly commented,
Hi Kamolchanok Jittrepit!Thanks so much for your question. This is expected behavior as Light Agents can only create internal notes. From an end-user perspective, the notifications will not render ...