Molly
- Total activity 155
- Last activity
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Activity overview
Latest activity by Molly-
Molly commented,
Hey Fiona! Do you still want them to be able to search? If so, there's not a way currently to offer multiple contact options and the ability to search. However, you can add in multiple contact opti...
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Molly commented,
Hiya Travis!Glad you like the recipe so far :) I did some testing on this and talked to our team. Unfortunately we weren't able to come up with a good solution for this as any attributes added will...
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Molly commented,
Hey Lance, You are correct that comment updates aren't tracked within this particular metric. Do your agents typically change the status with any comment made? If so, the status is a field change t...
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Molly commented,
Hey Fiona! To clarify, are you using a custom ticket field to track your NPS results? If so, you should be able to utilize those custom ticket fields in your reporting. If you are using an external...
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Molly commented,
Hi Uriel, Depending on exactly what you're looking for, you might be just be able to add a time filter that filters out the non working days and hours in your report or query. You can do this on ei...
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Molly commented,
Hey Justin! Unfortunately trigger data isn't imported to Explore so it wouldn't be possible to report on it. You can see more trigger activity in the Chat Analytics and download a CSV of that data.
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Molly commented,
Hi Darren! When you added the new filters onto the dashboard, did you select the datasets that it should apply to? This is a crucial step whenever adding filters to a dashboard. Se below for how to...
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Molly commented,
Hey Chris,Thanks for reaching out! I'm not sure I follow what kind of metrics you're looking to report on here. Can you provide some more context?
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Molly commented,
Hey Andrei, When combining the attributes like so, Explore sees it as a string and not as a time attribute. My recommendation for looking at the Year/Month in order would be to stack the attributes...
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Molly commented,
Hey Rebekah! I checked with our team on this and does seem like this feature isn't applicable on KPI Visualizations currently. They recommended that you suggest this on our Product Feedback page as...