Molly
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Total activity165
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Last activity
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Activity overview
Latest activity by Molly-
Molly created an article,
Organizations 📓
Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should c...
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Molly commented,
Hi Adam Prince!You can't use groups to segment end-users, however you can create custom user fields and use that as the basis for the triggers. There's a similar workflow outlined in this article w...
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Molly commented,
Hi Everyone! The best place to see our upcoming changes is on our current and upcoming Betas page. This will house everything we can reasonably discuss publicly. I also recommend following our What...
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Molly created an article,
Invalid Authenticity Token error
Issue symptoms When one of your customers attempts to sign into the Zendesk customer portal, they receive the following error message: Invalid Authenticity Token error. Resolution steps This error ...
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Molly created an article,
Best practices for chat etiquette 📱
Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should c...
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Molly created an article,
Best practices for building ticket forms ✍
Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should c...
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Molly commented,
Thanks for clarifying Bruno! You may want to chat with our Advocates so they can look at your existing settings. One thing I would recommend is turning on DMARC authentication, you can find instruc...
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Molly commented,
Hi Kristian, Thanks for reaching out! The brand that the popup is asking you for is with regard to the Welcome email and doesn't exactly stick with the user going forward. Users don't store brand i...
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Molly commented,
Hey Bruno, Sorry to see you're having this issue, spam attacks are certainly a huge inconvenience! Are they definitely coming in from your email or are they being submitted via the ticket form or w...
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Molly created an article,
Reduce clutter by merging tickets 😎
Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should c...