Nick Maguire

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling Google Analytics for your help center

Hi,   I am using this feature for the first time. I have created the tracking ID in our existing Google Analytics account and added it to the help centre. I dont seem to be getting any analytics ba...

• View comment
• Nick Maguire
• Created August 13, 2018 10:52
• 0 votes

1. Support
2. ...
3. Apps and integrations
4. When an agent is out of office, how can I reassign their open tickets?

Is there a way of assigning the tickets back to the original agent in bulk once they are back in office?

• View comment
• Nick Maguire
• Created April 06, 2018 07:43
• 0 votes

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Reporting on multi-select fields using ticket tags

Hi Amy,   This has been typed not pasted, I cant assign any elements due to the error the code has created.

• View comment
• Nick Maguire
• Created February 20, 2018 16:08
• 0 votes

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Reporting on multi-select fields using ticket tags

Hi,   The custom metric returns the following error:-  

• View comment
• Nick Maguire
• Created February 20, 2018 11:05
• 0 votes