Mike Burns
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Activity overview
Latest activity by Mike Burns-
Mike Burns commented,
You are right. This request has been there for 4 years and still not moved on. We have other tickets logged but again ignored
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Mike Burns commented,
Hi I have a question of ow I can set up my SLAs. I have reply to customer in 2 hrs and fix in 4 so how would i set this up with the new SLA's as in which fields would you enter this data Thanks
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Mike Burns commented,
*Colin *if the "Product Managers are aware of this request" then why has nothing been done? There are a number of requests on the forum like this one where users ask almost on their knees saying w...
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Mike Burns commented,
With To date 48 Comments saying "YES WE NEED THIS" does Zendesk read these. What’s the point of giving feedback when they don’t look at it???
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Mike Burns commented,
I'm surprised to see this is a 3 year old request and more surprised on the number of people who are asking for it and it's still waiting to be done. Come on Zendesk pull your figure out and ge...