Andrew Soderberg
Zendesk Admin for over 10 years. Passionate about Customer Success, Web Accessibility, Beekeeping, & 3D Printing.
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Total activity194
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Last activity
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Activity overview
Latest activity by Andrew Soderberg-
Andrew Soderberg commented,
One thought. Have you tried checking this from another browser (not a different browser window, but a different browser brand) it see if it is really saved in the custom metric? Is it possible that...
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Andrew Soderberg commented,
A combination of several Triggers (based on how many agents are involved with the use case) and a Form's Conditional Field feature could probably provide what you need. You would setup a conditiona...
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Andrew Soderberg commented,
Sheldon Grimm Thanks, glad to have helped. And yes, regarding the Community posts/comments, we have found the same issue. I have submitted a bug ticket to Zendesk on this. The problem is that the s...
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Andrew Soderberg commented,
PA-eps, It wasn't a specific comment (there is not a specific example that matches your email validation request), it was really about many of them as there are different example uses of the 'HelpC...
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Andrew Soderberg commented,
Carsten Falborg The following Support post thread will have the start of what you need to place a script into Guide to use the 'Helpcenter' object and parse the email address field in the form to v...
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Andrew Soderberg commented,
Shane Decker There is not a way to edit 'pre-export'. You have to edit it after export.
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Andrew Soderberg commented,
As Admins we see all the Dashboards. I would be great to be able to 'Favorite' those that we use regularly, or those we are actively working on.
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Andrew Soderberg commented,
Michael Adams Yes, as I have said, the {{footer}} is optional. so instead of this: <p> {{footer}} Delivered by <a href="https://support.getworkforce.com/hc/en-us" style="color:black" target="_new"...
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Andrew Soderberg commented,
Try this: <p> {{footer}} Delivered by <a href="https://support.getworkforce.com/hc/en-us" style="color:black" target="_new">Workforce Consultants</a>.</p> It should give you this: This email is a ...
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Andrew Soderberg commented,
Michael Adams Ok... I created two brands in my Zendesk and tested this code. It now works. The {% when 'text' %} statements had a 'curly' quote character that caused it to fail the footer compare ...