Andrew Soderberg
Zendesk Admin for over 10 years. Passionate about Customer Success, Web Accessibility, Beekeeping, & 3D Printing.
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Activity overview
Latest activity by Andrew Soderberg-
Andrew Soderberg commented,
@Simon I agree with you, in fact, all of the Zendesk admin management should be revised in light of Multibrand. The email template is just one of many areas that are now made much more complex to m...
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Andrew Soderberg commented,
@Simon You can have true multibrand email templates now. Here is the article on how to do it step by step (no loading triggers with HTML): https://support.zendesk.com/hc/en-us/community/posts/3600...
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Andrew Soderberg commented,
@Brett Thanks for the response, but I forgot to give a couple pieces of key info that will likely change your recommended solution. 1. We are mulitbrand in Zendesk. We want to suppress these emails...
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Andrew Soderberg commented,
@ Nicole. Thanks, I have done just that! Here is the link to a more detailed article on this topic in the Support - User Tips & Tricks section: EDIT: I made some edits so the article linked below ...
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Andrew Soderberg created a post,
How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands
Here is how to structure the one email template that Zendesk provides in order to support multiple brands so that the emails sent out are all unique to each brand (colors, logos, fonts, formatting,...
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Andrew Soderberg commented,
This is a followup on Luiza Gusmão's tip on email templates for different brands Here is how to structure the one email template that Zendesk provides in order to support multiple brands so that th...
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Andrew Soderberg commented,
When using JWT SSO where we are adding and managing users external from Zendesk, is it possible when a new user is added via our web application, that we can suppress the email that Zendesk sends o...
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Andrew Soderberg commented,
@Luiza You reference breaking down the template into three different parts, what {% case value %} did you use for each of the three parts? Or did you just re-use {% case footer %} three times? If ...
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Andrew Soderberg commented,
Matt wrote: "One warning about the code I posted above - as noted on Github, it doesn't work properly on Mobile browsers." I have just found and implemented Matt's re-discovery of Ian Beck's script...
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Andrew Soderberg commented,
Zendesk should really update the TinyMCE WYSIWYG editor and/or add the many useful editing tools that have been available for this WYSIWYG editor for many years.If you want I will be glad to write ...