Andrew Soderberg
Zendesk Admin for over 10 years. Passionate about Customer Success, Web Accessibility, Beekeeping, & 3D Printing.
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Activity overview
Latest activity by Andrew Soderberg-
Andrew Soderberg commented,
As Admins we see all the Dashboards. I would be great to be able to 'Favorite' those that we use regularly, or those we are actively working on.
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Andrew Soderberg commented,
Michael Adams Yes, as I have said, the {{footer}} is optional. so instead of this: <p> {{footer}} Delivered by <a href="https://support.getworkforce.com/hc/en-us" style="color:black" target="_new"...
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Andrew Soderberg commented,
Try this: <p> {{footer}} Delivered by <a href="https://support.getworkforce.com/hc/en-us" style="color:black" target="_new">Workforce Consultants</a>.</p> It should give you this: This email is a ...
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Andrew Soderberg commented,
Michael Adams Ok... I created two brands in my Zendesk and tested this code. It now works. The {% when 'text' %} statements had a 'curly' quote character that caused it to fail the footer compare ...
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Andrew Soderberg commented,
Michael Adams Ahh, sorry, I see the error I made. In the latest source code I provided you will need to replace the following two lines: Replace this: {% when 'Workforce Support' %} With this: {%...
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Andrew Soderberg commented,
Michael Adams Looking at your source you had a misplaced <div> tag, and a pair of closing </div> tags missing from each of your footer sections. Also, even though you only have two brands, you nee...
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Andrew Soderberg commented,
Max McCal Thank you! I believe this is now very reasonable.
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Andrew Soderberg commented,
Let's see if I get what you want... NOTE, Zendesk does not allow automations to place notes directly in the comments field, see this warning article: https://support.zendesk.com/hc/en-us/articles/2...
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Andrew Soderberg commented,
We have 100 agents and over 160 light agents. We are definitely in 'both worlds'. Having an Opt-out and a admin controlled opt-out override at the trigger email level would be great!
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Andrew Soderberg commented,
I like Heather Rommel idea, but that is a lot of work and documenting the tags to the triggers and macros, when it would be so much better if natively tracked and reported by Zendesk.