Andrew Soderberg
Zendesk Admin for over 10 years. Passionate about Customer Success, Web Accessibility, Beekeeping, & 3D Printing.
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Activity overview
Latest activity by Andrew Soderberg-
Andrew Soderberg commented,
Ulrich Spies Below is a link to download my Zendesk Multibrand email template for use with this How-To. There are 3 versions: 1. Simple commented template for two brands. 2. Simple uncommented temp...
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Andrew Soderberg commented,
Ulrich Spies I will work on an example HTML that you can use as a starting point. I should be able to have this done and posted by early next week (after the Thanksgiving weekend). Andy
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Andrew Soderberg commented,
We have had the same issue in about the same time period (beginning of Q4 till now). We also have checked with customers and have heard similar responses (customer did not respond to survey, or att...
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Andrew Soderberg commented,
@Simon I agree with you, in fact, all of the Zendesk admin management should be revised in light of Multibrand. The email template is just one of many areas that are now made much more complex to m...
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Andrew Soderberg commented,
@Simon You can have true multibrand email templates now. Here is the article on how to do it step by step (no loading triggers with HTML): https://support.zendesk.com/hc/en-us/community/posts/3600...
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Andrew Soderberg commented,
@Brett Thanks for the response, but I forgot to give a couple pieces of key info that will likely change your recommended solution. 1. We are mulitbrand in Zendesk. We want to suppress these emails...
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Andrew Soderberg commented,
@ Nicole. Thanks, I have done just that! Here is the link to a more detailed article on this topic in the Support - User Tips & Tricks section: EDIT: I made some edits so the article linked below ...
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Andrew Soderberg created a post,
How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands
UPDATE 11/25/2019 : Added link to download working mulibrand template examples at the bottom of this how-to. Here is how to structure the one email template that Zendesk provides in order to suppor...
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Andrew Soderberg commented,
This is a followup on Luiza Gusmão's tip on email templates for different brands Here is how to structure the one email template that Zendesk provides in order to support multiple brands so that th...
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Andrew Soderberg commented,
When using JWT SSO where we are adding and managing users external from Zendesk, is it possible when a new user is added via our web application, that we can suppress the email that Zendesk sends o...