Andrew Soderberg
Zendesk Admin for over 10 years. Passionate about Customer Success, Web Accessibility, Beekeeping, & 3D Printing.
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Activity overview
Latest activity by Andrew Soderberg-
Andrew Soderberg commented,
Grey, Here is the javascript that I used to implement this. Note that my solution is done at the organization level, not at a user level within the organization. So my solution is binary. Either a ...
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Andrew Soderberg commented,
Here is the article that we based our setup on: https://support.zendesk.com/hc/en-us/articles/204579603
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Andrew Soderberg commented,
Yes, this is possible using tags and a javascript in your Guide templates. At my last company, our Zendesk Guide was available to all customers (direct and those through resellers), but only direct...
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Andrew Soderberg commented,
One thought. Have you tried checking this from another browser (not a different browser window, but a different browser brand) it see if it is really saved in the custom metric? Is it possible that...
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Andrew Soderberg commented,
A combination of several Triggers (based on how many agents are involved with the use case) and a Form's Conditional Field feature could probably provide what you need. You would setup a conditiona...
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Andrew Soderberg commented,
Sheldon Grimm Thanks, glad to have helped. And yes, regarding the Community posts/comments, we have found the same issue. I have submitted a bug ticket to Zendesk on this. The problem is that the s...
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Andrew Soderberg commented,
PA-eps, It wasn't a specific comment (there is not a specific example that matches your email validation request), it was really about many of them as there are different example uses of the 'HelpC...
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Andrew Soderberg commented,
Carsten Falborg The following Support post thread will have the start of what you need to place a script into Guide to use the 'Helpcenter' object and parse the email address field in the form to v...
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Andrew Soderberg commented,
Shane Decker There is not a way to edit 'pre-export'. You have to edit it after export.
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Andrew Soderberg commented,
As Admins we see all the Dashboards. I would be great to be able to 'Favorite' those that we use regularly, or those we are actively working on.