Christopher Ferlazzo
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Total activity25
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Last activity
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Activity overview
Latest activity by Christopher Ferlazzo-
Christopher Ferlazzo commented,
Can you confirm that this change will not impact how our sandbox will works today. We have our test website accessing the Sandbox help center via SAML SSO. We have the Sandbox Chat widget embedde...
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Christopher Ferlazzo commented,
I just selected 200 articles (30 at a time) and deleted them but the last 33 article will not delete. They could have been deleted during the process but they won't stop displaying within the Guid...
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Christopher Ferlazzo commented,
We just went Live with a second branded help center. This one is for our customers verses internal IT\employees. As part of the release I was asked to provide some usage statistics and was able...
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Christopher Ferlazzo commented,
I was referred to this articles and community postings from here https://support.zendesk.com/hc/en-us/articles/115013332528?page=1#comment_360004728934
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Christopher Ferlazzo commented,
We had to build our own cloud based solution to replicate one of our help centers to 3 other sites, including Sandbox. Import2 is lacking in many ways after reviewing their tool. A significant a...
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Christopher Ferlazzo commented,
Has anyone identified a 3rd party tool to accomplish copying content (categories, sections, article, article elements) from one HC to a totally separate instance HC. Not just within brands within...
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Christopher Ferlazzo commented,
I have an issue where our Chatbot is returning generic cards in number of use cases. Because of the never end chat session (we don't expect our users to end a chat and navigate) and our customers...
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Christopher Ferlazzo commented,
Did you ever find out what the issue is. We are in the process of adding a Chatbot and noticed after 20 generic card responses by the bot agent, the end user experience slow typing within the chat ...
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Christopher Ferlazzo commented,
I chatted with Zendesk support after submitting the above posting and asked what they do if a “never ending chat conversation” (NECC) requires separate tickets, and it was clear by their response t...
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Christopher Ferlazzo commented,
Maybe the only way Zendesk can understand the dysfunction they created is for an organization currently considering Zendesk Chat, purchasing dozens of new agents and licenses to look somewhere els...