Fabio Strasser
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Activity overview
Latest activity by Fabio Strasser-
Fabio Strasser commented,
Hi Nicole, any updates here?
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Fabio Strasser commented,
Hi Graeme, yes it worked! Thanks!
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Fabio Strasser created a post,
Hide tags field but enable macro tagging
Hi everybody, I'd like to hide the "Tags" field for agents. I know it's possible in the "Tickets" settings to just disable the tagging option for agents altogether, but that's not what I want. I st...
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Fabio Strasser commented,
Hi David, do you have those screenshots uploaded somewhere? Then you could setup the different links to those screenshots as dynamic content.
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Fabio Strasser commented,
Hi Rob, worked great for me regarding dropdown fields, thanks! How about multi-select fields though? It's the same thing so I thought it would work the same way. But unfortunately it doesn't work f...
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Fabio Strasser commented,
Great, I'll try that! Thanks.
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Fabio Strasser commented,
Hi Graeme, unfortunately that won't do it... Here's a detailed overview of our scenario and what I need to setup: Our tickets all go into a public ticket pool once they're created. Those tickets ar...
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Fabio Strasser commented,
Hi everybody, for me the "Status: Pending" condition isn't sufficient. Because maybe I send the customer a quick question but still leave the ticket open because I need to clarify another question ...
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Fabio Strasser commented,
Hi Brett, the article mentions that it should be possible to clone holidays in my schedule. I can't find that option anywhere though. I checked it in multiple instances. The Zendesk support team sa...
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Fabio Strasser commented,
Same question as Brad. It's a core feature now and no updates on the multiselect option.