Fabio Strasser
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Activity overview
Latest activity by Fabio Strasser-
Fabio Strasser commented,
Same question as Brad. It's a core feature now and no updates on the multiselect option.
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Fabio Strasser commented,
Hardcoding 28 days into the system doesn't seem like a good idea:https://support.zendesk.com/hc/en-us/articles/115004224767/comments/360001763547 Allowing me to set the closing automation to more t...
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Fabio Strasser commented,
This post is 2 years old. Are you planning to actually support the app or such a functionality? The product feedback link Nicole mentioned doesn't work for me: https://support.zendesk.com/hc/en-us/...
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Fabio Strasser commented,
Hi Andrew, thanks for your answer! I tried that of course, but didn't think it would be necessary to have that metric included in my query. So it works now but not the way I want to... I didn't wa...
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Fabio Strasser created a post,
Filter numeric fields in Explore
Hi everybody, I've created a custom numeric field. It contains Codes like 500, 510, 520, 600, 610, 620, .... What I would like to do is setup a filter in a query or on a dashboard to filter those ...
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Fabio Strasser commented,
Hi Bogdan, that's a great new feature for us! You mentioned the internal helpcenter for employees as well: Any plans to include this multi-helpcenter-search in the Knowledge Capture App as well? F...
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Fabio Strasser commented,
@Lior, Nicole: Can't you just add those people as CCs in the ticket? Then they'll get a notification. Additionally they could create themselves an end-user profile so they can track the tickets the...
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Fabio Strasser commented,
Hi Daniel, yes I know. ;-) I think I need to be a little more specific. The screenshot below shows the "Visitor path" I can see during a chat with a customer. I'd like to see that information in th...
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Fabio Strasser commented,
I like the change as well. I don't understand why we have to adjust all of our custom queries and metrics manually though. This will take a lot of time! Why can't you just change that automatically?
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Fabio Strasser commented,
This is what you're looking for: https://support.zendesk.com/hc/en-us/articles/360002092048-Introducing-Contextual-Workspaces