Fabio Strasser
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Total activity634
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Last activity
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Activity overview
Latest activity by Fabio Strasser-
Fabio Strasser commented,
Hi Toby, that's a great new feature! I wanted to activate it in all of my instances, but it was only available in a few of them. Is this currently being rolled out globally? When do you expect it t...
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Fabio Strasser commented,
I just tested it and they are considered "agents" in Trigger conditions.
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Fabio Strasser commented,
I'm using a Macro that adds a "sla_stop" tag. I have that as the condition. Of course you need to remove this tag again in the Trigger.
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Fabio Strasser commented,
Same here. For multiple instances all around the world.
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Fabio Strasser created a post,
Notify Side conversation recipient through Automations
Hi, are there any plans to add this functionality to the system? Our use case: When contacting an external logistics partner through a side conversation and waiting for a reply from them, we set th...
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Fabio Strasser created a post,
Conditional fields are not working correctly
When using conditional fields, if you change your mind on the first level of these conditional fields, the value of the second level of the old selection still remains. Here's an example: As you c...
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Fabio Strasser created a post,
Use requester phone number as attribute
I'd like to show the phone number of the requester as an attribute in my queries. I'm currently able to use the name, email and so on, but for some reason not the phone number.
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Fabio Strasser commented,
Hi Jalle van Goor den Oosterlingh | RealConnections NL, I'm interested how you would make that work. Are you using an external target to set a time and day specific tag? Do you put the current time...
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Fabio Strasser commented,
Didn't want to offend. Just wanted to know if you had any additional information. ;-) Thanks again Ash Divay !
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Fabio Strasser commented,
Ash Divay thanks! So you just took a guess that his might work?