Fabio Strasser

Total activity

645
Last activity

March 26, 2021 13:13
Member since

July 11, 2018 11:17
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0 users
Followed by

1 user
Votes

119
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471

Activity overview

Latest activity by Fabio Strasser

Fabio Strasser commented, January 28, 2021 12:39
I agree with Terry Knox! Would love to be able to use it with Talk Partner as well.
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- Fabio Strasser
- Created January 28, 2021 12:39
- 0 votes
Fabio Strasser commented, October 02, 2020 06:28
Hi Toby, that's a great new feature! I wanted to activate it in all of my instances, but it was only available in a few of them. Is this currently being rolled out globally? When do you expect it t...
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- Fabio Strasser
- Edited October 02, 2020 06:59
- 5 votes
Fabio Strasser commented, September 24, 2020 12:36
I just tested it and they are considered "agents" in Trigger conditions.
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- Fabio Strasser
- Created September 24, 2020 12:36
- 0 votes
Fabio Strasser commented, September 10, 2020 07:59
I'm using a Macro that adds a "sla_stop" tag. I have that as the condition. Of course you need to remove this tag again in the Trigger.
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- Fabio Strasser
- Created September 10, 2020 07:59
- 0 votes
Fabio Strasser created a post, September 09, 2020 08:08
Notify Side conversation recipient through Automations
1. Community
2. Feedback on Support
Hi, are there any plans to add this functionality to the system? Our use case: When contacting an external logistics partner through a side conversation and waiting for a reply from them, we set th...
- Fabio Strasser
- Created September 09, 2020 08:08
- 5 followers
- 1 comment
- 3 votes
Fabio Strasser created a post, September 03, 2020 08:57
Conditional fields are not working correctly
1. Community
2. Feedback on Support
When using conditional fields, if you change your mind on the first level of these conditional fields, the value of the second level of the old selection still remains. Here's an example: As you c...
- Fabio Strasser
- Created September 03, 2020 08:57
- 3 followers
- 0 comments
- 5 votes
Fabio Strasser created a post, August 27, 2020 07:51
Use requester phone number as attribute
1. Community
2. Feedback on Explore
I'd like to show the phone number of the requester as an attribute in my queries. I'm currently able to use the name, email and so on, but for some reason not the phone number.
- Fabio Strasser
- Created August 27, 2020 07:51
- 4 followers
- 1 comment
- 4 votes
Fabio Strasser commented, August 11, 2020 05:51
Hi Jalle van Goor den Oosterlingh | RealConnections NL, I'm interested how you would make that work. Are you using an external target to set a time and day specific tag? Do you put the current time...
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- Fabio Strasser
- Created August 11, 2020 05:51
- 0 votes
Fabio Strasser commented, July 10, 2020 13:33
Didn't want to offend. Just wanted to know if you had any additional information. ;-) Thanks again Ash Divay !
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- Fabio Strasser
- Created July 10, 2020 13:33
- 0 votes
Fabio Strasser commented, July 10, 2020 05:27
Ash Divay thanks! So you just took a guess that his might work?
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- Fabio Strasser
- Created July 10, 2020 05:27
- 0 votes