Fabio
- Total activity 253
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Activity overview
Latest activity by Fabio-
Fabio commented,
Hi Brett, I just created an organisation where I manually add all the users. I created another one where users are added based on their email domain. I enabled the "Users can belong to multiple org...
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Fabio commented,
Hi Vincent, do you have a rough timeline on when this EAP will be finished and the functionality will be included natively? Also: Rob mentioned that this will be a "paid Explore feature". Will ther...
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Fabio commented,
Hi everybody, I have kind of a related question for this. Not regarding light agents but full agents: I want to create a view for them where they can see the tickets they're following. But this is...
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Fabio commented,
Hi Brandon, thanks! I know the app and I'm using it already for some of our instances. But since it's still only available for like 10 countries, it unfortunately doesn't cover all of our instances.
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Fabio commented,
Hi Nicole, I think you wanted to write down the placeholder at the end of your last sentence, but since it's a placeholder it got replaced by nothing. So which one should I use? ;-)
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Fabio commented,
Hi everybody, is there a reason why I can't use the {{agent.signature}} placeholder in Macros? Or is there a way to do that? Thanks!
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Fabio commented,
I wouldn't even restrict it to the on-hold status. Just having an option to manually pause an SLA would be great. 1st use-case: A customer writes us, we call him back to answer him. After the call...
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Fabio commented,
Hi Nicole/Devan, +1 on the comment from Human-ISM Sysadmins. 1st use-case: A customer writes us, we call him back to answer him. After the call, we set the ticket to "pending" because there are sti...
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Fabio commented,
Hi Nicole, any updates here?
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Fabio commented,
Hi Graeme, yes it worked! Thanks!