Fabio Strasser
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Activity overview
Latest activity by Fabio Strasser-
Fabio Strasser commented,
I don't know what the problem might be. But maybe this time somebody from Zendesk might be able to help you out. ;-)
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Fabio Strasser commented,
Do you mean invalid like this: Because this doesn't matter. It works anyway. ;-)
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Fabio Strasser commented,
An HTTP Target. You need to create an API Token as well for Authentication.
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Fabio Strasser commented,
I have a workaround for this. It will immediately start the "next reply" SLA time though (not "first reply").Since in our case first reply and next reply are mostly the same, maybe this could also ...
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Fabio Strasser commented,
Agree with Chad. Any plans to integrate this into Explore?
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Fabio Strasser commented,
Hi Brett, I just created an organisation where I manually add all the users. I created another one where users are added based on their email domain. I enabled the "Users can belong to multiple org...
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Fabio Strasser commented,
Hi Vincent, do you have a rough timeline on when this EAP will be finished and the functionality will be included natively? Also: Rob mentioned that this will be a "paid Explore feature". Will ther...
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Fabio Strasser commented,
Hi everybody, I have kind of a related question for this. Not regarding light agents but full agents: I want to create a view for them where they can see the tickets they're following. But this is...
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Fabio Strasser commented,
Hi Brandon, thanks! I know the app and I'm using it already for some of our instances. But since it's still only available for like 10 countries, it unfortunately doesn't cover all of our instances.
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Fabio Strasser commented,
Hi Nicole, I think you wanted to write down the placeholder at the end of your last sentence, but since it's a placeholder it got replaced by nothing. So which one should I use? ;-)