Fabio Strasser

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Recent activity by Fabio Strasser Sort by recent activity Recent activity Votes
  • Search user fields without specifying the exact field

    Today I have to add the name of the user field in the topbar search of Zendesk. I.e.: "userfield_customernumber:123456789".  I'd like it to be the same way as it is for ticket fields. If I had a "c...

  • Hide tags field but enable macro tagging

    Hi everybody, I'd like to hide the "Tags" field for agents. I know it's possible in the "Tickets" settings to just disable the tagging option for agents altogether, but that's not what I want. I st...

  • Filter numeric fields in Explore


    Hi everybody, I've created a custom numeric field. It contains Codes like 500, 510, 520, 600, 610, 620, ....  What I would like to do is setup a filter in a query or on a dashboard to filter those ...