Jason
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Activity overview
Latest activity by Jason-
Jason created a post,
Merge suspended ticket without notifying customer
AnsweredSometimes, we get suspended tickets from customers that use a different email in their reply to an existing ticket. What we need to do is merge their reply with the existing ticket. The only way to...
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Jason commented,
We resorted to taking screen captures of our code and just pasting the images in the articles. Below is an example.
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Jason commented,
When I click on the link in the post by Tobias above, I get this returned: UH OH. THAT PAGE DOESN’T EXIST. That page isn’t here anymore Try searching for your answerOr just send us a message
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Jason commented,
oops. never mind!
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Jason commented,
Let's say I have a custom field ID of: fieldvalue:12345 If that field value is assigned a value using a drop list of say 3 different values like "Software", "License", and "...
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Jason commented,
Sorry if this has already been asked. I recently opted into using the zendesk provisioned SSL and after doing clicking "save" there is a new checkbox below which says, "Instruct brow...
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Jason commented,
Thanks to everyone for your great ideas. We will definitely make use of them. -Regards
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Jason commented,
I just wanted to leave a quick note, saying that the app has been working great on our end. We have made it a part of our official support procedures. Thanks for pulling this together. Cheers
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Jason created a post,
What is a good way to wean customers off email to use the web form?
We have set up email forwarding such that our customers send an email to "support@ourcompany.com" and that automatically generates a ticket. This is a nice feature but we really would lik...
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Jason commented,
It works now. Thank you! This is exactly what we need. I also look forward to the added capability of downloading the images too.