Jason
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Activity overview
Latest activity by Jason-
Jason commented,
Amy, that worked! Thank you very much.
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Jason commented,
Thanks Nicole. I have been thinking about the possibility of creating a course using the knowledge base articles in zendesk. It certainly would be the most convent path for us since it would put ev...
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Jason created a post,
Course builder?
AnsweredDoes zendesk offer any type of course builder like Google's Coursera? We are looking to write some courses and host them in our Zendesk Help Center. We need our users to be able to save their progr...
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Jason commented,
Thanks, Amy but I still don't see the html being rendered. Am I doing all the things I need to do? I put the js line in the script.js file: $('category.description').html( $('category.description')...
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Jason commented,
I tried what has been suggested by placing the JS in the script file: Next, I tried adding some sample html in a category description. The text is not rendered as expected: I also tried bein...
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Jason commented,
The same thing worked for us too: .zopim{display: none;} Unfortunately, if we decide to re-enable chat in the future, we will probably forget about adding this CSS and wonder why it's not showing u...
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Jason commented,
Thank you! I didn't realize you can export the source.
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Jason commented,
Thanks, Karen. I checked the admin settings and found the widget is turned off: Since the widget is only showing up in our Help Center and not anywhere else, I'm guessing that this means I have ...
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Jason commented,
Our site is currently set up with the chat widget disabled. If I go to Admin --> Channels --> Widget, then I see all selections are set to off: But when I go to a web browser and log out (to tes...
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Jason created a post,
Merge suspended ticket without notifying customer
AnsweredSometimes, we get suspended tickets from customers that use a different email in their reply to an existing ticket. What we need to do is merge their reply with the existing ticket. The only way to...