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Jennifer Vargas

  • Total activity 39
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Activity overview

Latest activity by Jennifer Vargas
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    Jennifer Vargas commented,

    Hi Tobias - for the time being it will be opt-in. As we continue to grow and improve the Agent Workspace and its flexibility, we will look toward making it part of the default experience.

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    Jennifer Vargas created an article,

    Introducing the New Agent Workspace

    We're excited to introduce the new Agent Workspace — a brand new experience for omnichannel agents. With the new Agent Workspace, agents can provide support across channels including phone, email, ...

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    Jennifer Vargas commented,

    Hi Cassie - The interaction history is currently based on the individual requester. We're exploring support for Organizations, but don't have a timeline for that yet. We'll share any updates here.

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    Jennifer Vargas commented,

    @lila: The hover should display the first message and the latest message. Please submit a support ticket and we can take a closer look at the scroll bar behavior you're describing. Thanks!

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    Jennifer Vargas commented,

    Update on the rollout of the interaction history: It has now been rolled out to all customers and ticket history should begin populate beneath the essentials card. As always, thanks for your patien...

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    Jennifer Vargas commented,

    Thanks for your feedback, everyone! We've had to slow the rollout of the interaction history for some accounts. For these accounts, the essentials card should be available now with the full rollout...