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Jennifer Vargas

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Activity overview

Latest activity by Jennifer Vargas
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    Jennifer Vargas created an article,

    Introducing Contextual Workspaces

    Today we're beginning the rollout of a new feature for Support Enterprise Plan customers and above that gives admins the flexibility to customize your support solution to fit the diverse needs of y...

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    Jennifer Vargas commented,

    Hi Cassie - The interaction history is currently based on the individual requester. We're exploring support for Organizations, but don't have a timeline for that yet. We'll share any updates here.

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    Jennifer Vargas commented,

    @lila: The hover should display the first message and the latest message. Please submit a support ticket and we can take a closer look at the scroll bar behavior you're describing. Thanks!

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    Jennifer Vargas commented,

    Update on the rollout of the interaction history: It has now been rolled out to all customers and ticket history should begin populate beneath the essentials card. As always, thanks for your patien...

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    Jennifer Vargas commented,

    Thanks for your feedback, everyone! We've had to slow the rollout of the interaction history for some accounts. For these accounts, the essentials card should be available now with the full rollout...