Jolshock
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Activity overview
Latest activity by Jolshock-
Jolshock created a post,
Anchor Links not working in Edge
AnsweredI have included anchor links in a number of articles in our Knowledge Base. They work fine in Chrome and Firefox, but they do not work in Edge. The url changes in Edge when you click an anchor link...
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Jolshock created a post,
Adding tool tips on hover in knowledge base articles
AnsweredIs there a way to add a tool tip when a customer hovers over a particular word, phrase or image in a knowledge base article? Something like this... Thanks!
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Jolshock commented,
Hello! I am trying to modify a notification trigger. I want the requester to receive an email when a new public comment is added. The format should be: Most recent comment formatted using rich text...
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Jolshock commented,
Is there a placeholder that will return all public comments formatted EXCEPT for the most recent? I want the most recent comment to look like a direct email and the previous comments to look more f...
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Jolshock commented,
I do not see an option for "Ticket: Received at..." "supportaddress@yoursite.zendesk.com" When I select ticket from the drop down, the only choice is "is".
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Jolshock commented,
Thanks Jessie. Can I edit JS with the Basic Subscription? If yes, how?
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Jolshock commented,
Is there any way to add a description for the end user under the default "Your Email Address" field? I want to write a description that clarifies that they must use a school email address...