Jenesses Caberio

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Ticket Field Manager app

Hi Tiffany - I tried using the roles and groups but I'm unable to achieve the same results even for admin role.

• View comment
• Jenesses Caberio
• Created January 31, 2020 18:38
• 0 votes

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Ticket Field Manager app

Is there a way to implement the Readonly Fields whitelist groups that was in version 1.4?

• View comment
• Jenesses Caberio
• Created January 28, 2020 01:51
• 1 vote

1. Explore
2. ...
3. Getting started
4. Getting started with Zendesk Explore for reporting and analytics

Hi Vincent, I have support enterprise plan. If I activate explore, is it automatic I will get explore lite? Thanks.

• View comment
• Jenesses Caberio
• Created November 15, 2018 19:56
• -1 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Importing and downloading your theme and manifest file

I also experienced importing a theme which is just 329kb (zip file). The error was "Please upload a valid zip file under 30 MB. I exported the theme from our production instance and was trying to i...

• View comment
• Jenesses Caberio
• Created August 02, 2018 20:30
• 0 votes