Sebastian Kochanowski

1. Support Tech Notes
2. Tickets
3. How to tell if your Zendesk Support is sending email notifications to customers

Is there a more 'customer friendly' way to prove that we have sent it? Customer will not understand if I show him trigger body with curly brackets of ticket public comment variable.  I would be loo...

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• Sebastian Kochanowski
• Created June 08, 2018 14:36
• 0 votes

1. Agents
2. Agent Guide
3. Managing ticket information with side conversations (add-on)

Yup, makes sense in general :)

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• Sebastian Kochanowski
• Created June 06, 2018 11:32
• 0 votes

1. Agents
2. Agent Guide
3. Managing ticket information with side conversations (add-on)

I would rather prefer to have Threads using a email address applicable for the ticket than the 'default email address set in Settings'. That would be beneficial for wide teams having multiple mailb...

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• Sebastian Kochanowski
• Created June 06, 2018 11:28
• 0 votes

1. Administrators
2. Best practices and recipes
3. Time Tracking recipe: The metrics you need to be measuring

Rob, Are you sure you tried to add FACT in right place? Your cursor seems to be in wrong place....

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• Sebastian Kochanowski
• Created February 18, 2018 22:15
• 0 votes

1. Administrators
2. Best practices and recipes
3. Time Tracking recipe: The metrics you need to be measuring

Quick look via smartphone - looks like you didn't put first  ifnull function body in brackets ()

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• Sebastian Kochanowski
• Edited February 12, 2018 21:39
• 0 votes

1. Administrators
2. Best practices and recipes
3. Time Tracking recipe: The metrics you need to be measuring

Referring to comment https://support.zendesk.com/hc/en-us/articles/203664236/comments/208311427  Wouldn't usage of SELECT ABS help here to eliminate negative values?

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• Sebastian Kochanowski
• Created February 12, 2018 17:58
• 0 votes