Sebastian Kochanowski
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Activity overview
Latest activity by Sebastian Kochanowski-
Sebastian Kochanowski commented,
I found this: https://support.zendesk.com/hc/en-us/articles/203663156-Archiving-email-notifications-Enterprise- Will try this out as we have Enterprise. But in principal, It's exactly how Dan desc...
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Sebastian Kochanowski commented,
Hi, Ticket events have multiple information, including settings tags etc. You probably know that better than I do. Still, I would like to ask what's the other way to say "We sent it" and...
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Sebastian Kochanowski commented,
Is there a more 'customer friendly' way to prove that we have sent it? Customer will not understand if I show him trigger body with curly brackets of ticket public comment variable. I would be loo...
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Sebastian Kochanowski commented,
Yup, makes sense in general :)
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Sebastian Kochanowski commented,
I would rather prefer to have Threads using a email address applicable for the ticket than the 'default email address set in Settings'. That would be beneficial for wide teams having multiple mailb...
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Sebastian Kochanowski commented,
Rob, Are you sure you tried to add FACT in right place? Your cursor seems to be in wrong place....
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Sebastian Kochanowski commented,
Quick look via smartphone - looks like you didn't put first ifnull function body in brackets ()
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Sebastian Kochanowski commented,
Referring to comment https://support.zendesk.com/hc/en-us/articles/203664236/comments/208311427 Wouldn't usage of SELECT ABS help here to eliminate negative values?