Sebastian Kochanowski commented,
I found this: https://support.zendesk.com/hc/en-us/articles/203663156-Archiving-email-notifications-Enterprise- Will try this out as we have Enterprise. But in principal, It's exactly how Dan desc...
Sebastian Kochanowski commented,
Hi, Ticket events have multiple information, including settings tags etc. You probably know that better than I do. Still, I would like to ask what's the other way to say "We sent it" and...
Sebastian Kochanowski commented,
Is there a more 'customer friendly' way to prove that we have sent it? Customer will not understand if I show him trigger body with curly brackets of ticket public comment variable. I would be loo...
Sebastian Kochanowski commented,
Yup, makes sense in general :)
Sebastian Kochanowski commented,
I would rather prefer to have Threads using a email address applicable for the ticket than the 'default email address set in Settings'. That would be beneficial for wide teams having multiple mailb...
Sebastian Kochanowski commented,
Rob, Are you sure you tried to add FACT in right place? Your cursor seems to be in wrong place....
Sebastian Kochanowski commented,
Quick look via smartphone - looks like you didn't put first ifnull function body in brackets ()
Sebastian Kochanowski commented,
Referring to comment https://support.zendesk.com/hc/en-us/articles/203664236/comments/208311427 Wouldn't usage of SELECT ABS help here to eliminate negative values?