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Melody Galvez

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Latest activity by Melody Galvez
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    Melody Galvez commented,

    Hi Team,    My team has been doing some deep diving on our agent's AHT reports and we're making some manual calculations on the agent's chat duration and total chats to see if we are getting a tall...

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    Melody Galvez created a post,

    Request for SLA Report

    Answered

    Hi Zendesk Team,    We are a company that relies heavily on our SLA as part of our KPI metric and to overall see how we are doing in the customer service side of things. Although we have an indepen...