Randy Nieukirk
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Activity overview
Latest activity by Randy Nieukirk-
Randy Nieukirk commented,
I posted my question in the Insights forum and it was answered here:https://support.zendesk.com/hc/en-us/community/posts/360033374053-Expecting-attribute-value-of-correct-attribute?page=1#community...
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Randy Nieukirk commented,
Ahhhh....That did it! Thank you, Amy.
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Randy Nieukirk created a post,
Expecting: attribute value of correct attribute
AnsweredI need some help, please. :)I have one Custom Metric from the Tickets Moved Between Groups recipe however when I try to make a similar version, I keep getting:Unexpected 'CA ERP Team'. Expecting: ...
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Randy Nieukirk commented,
I am needing this same kind of help. I have one Custom Metric from the Tickets Moved Between Groups recipe however when I try to make a similar version, I keep getting:Unexpected 'ERP'. Expecting:...
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Randy Nieukirk commented,
We are an Enterprise customer of Zendesk and have the same problem Steve and Gadi have. We have multiple groups/departments (as any Enterprise does) and cannot apply first touch SLA to those ticket...
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Randy Nieukirk commented,
There are a lot of cloud based system that have similar setups without any limitations or degradation in service. You are charging more for enterprise licenses, so make your tools work FOR an Ente...
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Randy Nieukirk commented,
Agreed! This should definitely be available for Enterprise customers. This should be a simple fix, allow us to choose multiple groups to show the view to. My workaround, until ZD actually does ...
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Randy Nieukirk commented,
Oh, Rasmus Kjeldgaard - excellent idea!!!
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Randy Nieukirk commented,
More than 12 Views... As an administrator, I'm unable to assist my different Support Groups very easily. Each Group might have 6-8 Views built to support their workflow, which quickly puts me over ...
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Randy Nieukirk commented,
Thank you for the info, Jim. Much appreciated. I will take a look at Freshdesk. As yes, we will already be paying for an add-in to make Zendesk act more like a Enterprise Service Desk Ticketing s...