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Randy Nieukirk

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Activity overview

Latest activity by Randy Nieukirk
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    Randy Nieukirk commented,

    I set mine up a little differently...can someone let me know if I am getting all Agent comments (public and private) per quarter using the following modifications:Metric:D_Count Agent Comments  Col...

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    Randy Nieukirk created a post,

    Create 2 tickets from 1 email?

    I have 2 emails setup in Zendesk, for 2 different Zendesk Groups: itsupport@test.com navsupport@test.co Our support email address, itsupport@test.com - emails to this email address auto route to ...

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    Randy Nieukirk commented,

    Added the request to have the option to delete all cloned queries when you delete a cloned Dashboard. Please go vote for my request:https://support.zendesk.com/hc/en-us/community/posts/360039277834...

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    Randy Nieukirk created a post,

    Option to Delete queries attached to cloned Dashboards

    When you clone a dashboard (for testing), it would be great if you had the option to delete all queries tied to that dashboard when you remove the Dashboard. Explore obviously keeps track of the qu...

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    Randy Nieukirk commented,

    Yes, Rob.  I like that idea, make it an option for each Dashboard you clone.  

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    Randy Nieukirk commented,

    When you clone a dashboard (for testing), it would be great if all queries tied to that dashboard were removed when you remove the Dashboard. Explore obviously keeps track of the queries assigned t...

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    Randy Nieukirk commented,

    I have a Dashboard that I have shared with my team and they are unable to choose the Drillthrough on the queries that I enabled Drillthrough on.  They each have Viewer access to the Dashboard, but ...

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    Randy Nieukirk commented,

    Almost a year later and we cannot delete multiple queries? We do the same thing, clone default Dashboard and edit it down to the requested metrics. This would be greatly appreciated! I’m sick of de...

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    Randy Nieukirk commented,

    Sure, I posted here as well in case someone Googles the same request, then its available publicly.  

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    Randy Nieukirk commented,

    I have cloned the built in Zendesk Support Dashboard. Removed all the tabs on the cloned dashboard, except Assignee Activity. I then removed all the filters, except Time, Ticket Group and Assignee ...