Randy Nieukirk

Total activity

134
Last activity

November 20, 2020 21:17
Member since

May 03, 2018 13:17
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Votes

91
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18

Activity overview

Latest activity by Randy Nieukirk

Randy Nieukirk commented, November 20, 2020 21:13
I set mine up a little differently...can someone let me know if I am getting all Agent comments (public and private) per quarter using the following modifications:Metric:D_Count Agent Comments Col...
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- Randy Nieukirk
- Edited November 20, 2020 21:17
- 0 votes
Randy Nieukirk created a post, September 23, 2020 15:54
Create 2 tickets from 1 email?
1. Community
2. Support Q&A
I have 2 emails setup in Zendesk, for 2 different Zendesk Groups: itsupport@test.com navsupport@test.co Our support email address, itsupport@test.com - emails to this email address auto route to ...
- Randy Nieukirk
- Edited September 23, 2020 15:56
- 2 followers
- 1 comment
- 0 votes
Randy Nieukirk commented, June 26, 2020 16:03
If I wanted to create these custom metrics in Zendesk Explore for a query, which Data Set would I use fo rthe query? Tickets Ticket Updates Backlog history Thanks.
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- Randy Nieukirk
- Created June 26, 2020 16:03
- 0 votes
Randy Nieukirk commented, February 25, 2020 17:28
Added the request to have the option to delete all cloned queries when you delete a cloned Dashboard. Please go vote for my request:https://support.zendesk.com/hc/en-us/community/posts/360039277834...
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- Randy Nieukirk
- Created February 25, 2020 17:28
- 1 vote
Randy Nieukirk created a post, February 25, 2020 17:26
Option to Delete queries attached to cloned Dashboards
1. Community
2. Feedback on Explore
When you clone a dashboard (for testing), it would be great if you had the option to delete all queries tied to that dashboard when you remove the Dashboard. Explore obviously keeps track of the qu...
- Randy Nieukirk
- Created February 25, 2020 17:26
- 3 followers
- 1 comment
- 8 votes
Randy Nieukirk commented, February 25, 2020 17:23
Yes, Rob. I like that idea, make it an option for each Dashboard you clone.
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- Randy Nieukirk
- Edited February 25, 2020 17:23
- 0 votes
Randy Nieukirk commented, February 25, 2020 16:41
When you clone a dashboard (for testing), it would be great if all queries tied to that dashboard were removed when you remove the Dashboard. Explore obviously keeps track of the queries assigned t...
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- Randy Nieukirk
- Created February 25, 2020 16:41
- 1 vote
Randy Nieukirk commented, February 13, 2020 20:24
I have a Dashboard that I have shared with my team and they are unable to choose the Drillthrough on the queries that I enabled Drillthrough on. They each have Viewer access to the Dashboard, but ...
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- Randy Nieukirk
- Created February 13, 2020 20:24
- 0 votes
Randy Nieukirk commented, February 03, 2020 18:24
Almost a year later and we cannot delete multiple queries? We do the same thing, clone default Dashboard and edit it down to the requested metrics. This would be greatly appreciated! I’m sick of de...
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- Randy Nieukirk
- Edited February 03, 2020 18:25
- 0 votes
Randy Nieukirk commented, January 29, 2020 17:32
Sure, I posted here as well in case someone Googles the same request, then its available publicly.
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- Randy Nieukirk
- Created January 29, 2020 17:32
- 0 votes