Randy Nieukirk
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Activity overview
Latest activity by Randy Nieukirk-
Randy Nieukirk commented,
I have cloned the built in Zendesk Support Dashboard. Removed all the tabs on the cloned dashboard, except Assignee Activity. I then removed all the filters, except Time, Ticket Group and Assignee ...
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Randy Nieukirk commented,
Could this be modified (and if so, how could it be modified) to show a percentage of solved tickets that were never escalated to another Zendesk Group?
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Randy Nieukirk commented,
Actually, I think my question has changed to, how do I make the "NULL" value appear as "No Response" in the x axis. See how Yes and No appear in the bar graph below? How dod I get NULL to appear?...
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Randy Nieukirk created a post,
Make the NULL value appear in queries...
Would someone be able to help me make the NULL value appear in the x axis of my queries? I havent been able to figure that out... Thanks. Randy
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Randy Nieukirk commented,
I posted my question in the Insights forum and it was answered here:https://support.zendesk.com/hc/en-us/community/posts/360033374053-Expecting-attribute-value-of-correct-attribute?page=1#community...
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Randy Nieukirk commented,
Ahhhh....That did it! Thank you, Amy.
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Randy Nieukirk created a post,
Expecting: attribute value of correct attribute
AnsweredI need some help, please. :)I have one Custom Metric from the Tickets Moved Between Groups recipe however when I try to make a similar version, I keep getting:Unexpected 'CA ERP Team'. Expecting: ...
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Randy Nieukirk commented,
I am needing this same kind of help. I have one Custom Metric from the Tickets Moved Between Groups recipe however when I try to make a similar version, I keep getting:Unexpected 'ERP'. Expecting:...
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Randy Nieukirk commented,
We are an Enterprise customer of Zendesk and have the same problem Steve and Gadi have. We have multiple groups/departments (as any Enterprise does) and cannot apply first touch SLA to those ticket...
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Randy Nieukirk commented,
There are a lot of cloud based system that have similar setups without any limitations or degradation in service. You are charging more for enterprise licenses, so make your tools work FOR an Ente...