Sean Cusick
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Total activity298
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Last activity
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Member since
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Activity overview
Latest activity by Sean Cusick-
Sean Cusick created an article,
Best practices to ensure email systems work with Zendesk Support
At Zendesk, we strive to keep your inbox free of spam, but we need your help to secure the channels you use to interact with customers. This article provides an overview of how to increase the tru...
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Sean Cusick commented,
Hi Ron, Zendesk can not be used very effectively to transmit malicious emails. We do everything in our power to suspend or reject those. If they are only spammy then they can be sent but they will ...
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Sean Cusick commented,
Hi Andrei, The "Zendesk" label is a necessary component of using the Gmail Connector. It can not be disabled while using this integration.
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Sean Cusick commented,
Please bear with us while we work with Google to get this resolved.
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Sean Cusick commented,
Hi Forrest, We have not moved to Amazon SES for outbound sending yet and as far as I know there is no process on our end that would expose your native Zendesk support addresses, though there are al...
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Sean Cusick commented,
Hi Forrest, It is unlikely that any upcoming outbound sending changes caused this, though I will check with our Dev team to see if that is a possibility. Spammers are tenacious and they will contin...
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Sean Cusick commented,
Hi Forrest, we recommend that you subscribe to the Zendesk Announcements page, where all information concerning Amazon SES account migration completion will be posted: https://support.zendesk.com/h...
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Sean Cusick commented,
It is not always strictly true that an smtp relay will happen in the order in which addresses appear in the To: line. If an address that is listed second completes the smtp relay first, for any rea...
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Sean Cusick commented,
Hello everybody, I was able to confirm that ratings appearing in tickets in bulk at the top and half of every hour is the expected behavior. This only relates to the possibility of these ratings be...
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Sean Cusick commented,
Hello all, I will pass this feedback on to our Product and Dev teams. Because this is a relational issue there might not be a complete solution on either side of this problem, though we will see wh...