Sean Cusick

1. Using Support
2. Email
3. Sending Zendesk email from Amazon SES servers

Hi Mark (thanks Brett!), It sounds as if you might be referencing the CNAME records you set up for DKIM? If so, then what Brett has pointed out are the new records that you'll need to set up. If yo...

• View comment
• Sean Cusick
• Created April 15, 2019 18:32
• 0 votes

1. Using Support
2. Email
3. Allowing Zendesk to send email on behalf of your email domain

Hi Donato, You can keep your SPF TXT record, though there should be no reason to do so. SPF will be established differently - through the use of the CNAME records and as part of the MailFrom exchan...

• View comment
• Sean Cusick
• Created March 12, 2019 12:47
• 1 vote

1. Using Support
2. Email
3. Enabling automatic ticket creation for your Gmail inbox

Hi Mark, We do not delete any data from your Gmail account, we add a "Zendesk" label, though if you wish to respond to emails from your Gmail inbox then the Gmail Connector is not a great...

• View comment
• Sean Cusick
• Created March 07, 2019 22:14
• 0 votes

1. Using Support
2. Email
3. Allowing Zendesk to send email on behalf of your email domain

This email was general reminder to all accounts that had an external email address added.  If you are seeing green check marks for all CNAMEs and TXT records, then you are good to go! Tony, you sho...

• View comment
• Sean Cusick
• Created March 07, 2019 12:38
• 1 vote

1. Using Support
2. Email
3. Allowing Zendesk to send email on behalf of your email domain

Hi Tony, Since this might require looking at the specifics of your account and domain it might be best if you open a ticket with us at support@zendesk.com. 

• View comment
• Sean Cusick
• Created March 06, 2019 14:16
• 0 votes

1. Using Support
2. Email
3. Allowing Zendesk to send email on behalf of your email domain

Hi Donald, You can not add an address as a support address that is associated with a user profile in your account. Use the magnifying glass to search that user and then decide how best to proceed b...

• View comment
• Sean Cusick
• Created February 07, 2019 22:45
• 1 vote

1. Using Support
2. Email
3. Allowing Zendesk to send email on behalf of your email domain

Hi Donald, You're not using an external support address - you are only using the native Zendesk support addresses. No action is required. 

• View comment
• Sean Cusick
• Created February 07, 2019 22:27
• 1 vote

1. Using Support
2. Email
3. Allowing Zendesk to send email on behalf of your email domain

Hi Bjørn, You still need an SPF record until we migrate accounts to using Amazon SES services. That hasn't happened yet. We are hoping that will be soon.  Dolev, the verification check in the user ...

• View comment
• Sean Cusick
• Created February 04, 2019 13:05
• 1 vote

1. Using Support
2. Email
3. Allowing Zendesk to send email on behalf of your email domain

Hello all, The SPF record for mail.zendesk.com has been corrected. It is now a single lookup. Pierre, We do not currently have a deadline for account migration. The process for verifying that your ...

• View comment
• Sean Cusick
• Created January 24, 2019 16:51
• 0 votes

1. Using Support
2. Email
3. Allowing Zendesk to send email on behalf of your email domain

Hello Henrik and Stef, We apologize that you are experiencing this. Our Dev and Product teams are currently looking into this issue. 

• View comment
• Sean Cusick
• Created January 24, 2019 13:00
• 0 votes