Sean Cusick commented,
Hi Indira, You would need to check with your provider, but the parent domain should be implicit when you add the record, though you may need to specify. You would either add "zendesk1" o...
Sean Cusick commented,
Hi Indira, It is difficult to know with certainty how to respond to your question, but you would not actually add the actual text "mydomain.com" to your CNAME record, but that would be re...
Sean Cusick commented,
Hi Charles, We apologize that you are having that issue. Ticket suspension is unrelated to the functioning of the Gmail Connector. Those same emails would become suspended if you forwarded them to ...
Sean Cusick commented,
Hi Allen, a DKIM failure on a forwarded email alone should not cause any change in behavior on our end. If that failure also included an SPF failure then there might be a flagged comment or a suspe...
Sean Cusick commented,
Hi Nicky, Thanks for your update and for your input. We apologize for the inconvenience this has caused you. We recognize that not every use-case is ideal with our current system. We are currently ...
Sean Cusick commented,
Hi Robin, The appearance of the "via acme.zendesk.com" is a security measure on Gmail's side and can only be mitigated by steps that you or your users might take. There are a handful of f...
Sean Cusick commented,
Hi Gordon, It is entirely up to you what you wish to do with it. You can ignore it and will be deleted in 14 days, you can delete it now, or you can recover it (just be careful not to open any atta...
Sean Cusick commented,
Hi Simon / Henrik, Our SPF record (include:mail.zendesk.com) should only use a single DNS lookup. We have no plans to change that currently. How we set the Return-Path: header value is determined ...
Sean Cusick commented,
Hi Christine, It sounds like you might be describing this recent and necessary change in ticket update behavior: https://support.zendesk.com/hc/en-us/articles/360000829848-Update-to-Comments-by-Thi...
Sean Cusick commented,
Hi Abel A, this means these emails are being suspended correctly. Please open a ticket with us at support@zendesk.com so that we can provide you more specific details as to why this is.