Sean Cusick

Zendesk team member

Total activity

303
Last activity

March 22, 2021 01:39
Member since

January 10, 2013 15:46
Following

0 users
Followed by

1 user
Votes

44
Subscriptions

188

Activity overview

Latest activity by Sean Cusick

Sean Cusick commented, January 28, 2021 18:13
Hi Kristen, I apologize but as of right now we do not offer any feature that masks or obscures the end-users' email identities. You can set Support User Roles. Or, if you are on Enterprise, you can...
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- Sean Cusick
- Created January 28, 2021 18:13
- 0 votes
Sean Cusick commented, December 31, 2020 14:53
Hi Tuomas, we are very sorry, but at this time we do not support the flow of automated email traffic into Zendesk. The email channel was designed exclusively for human-to-human communication. Addin...
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- Sean Cusick
- Created December 31, 2020 14:53
- 0 votes
Sean Cusick commented, December 15, 2020 17:14
Hi Jamie, Once a sender exceeds both our acceptance and suspension rates then their emails will be rejected. Our email channel currently does not support integrations with automated email senders, ...
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- Sean Cusick
- Edited December 15, 2020 20:18
- 0 votes
Sean Cusick created an article, November 19, 2020 16:36
Decommissioning email support addresses
Sometimes, an organization needs to discontinue the use of an external or native support email address without responses to existing tickets being lost. This article explains how to manage this wo...
- Sean Cusick
- Edited February 01, 2021 09:03
- 2 followers
- 0 comments
- 0 votes
Sean Cusick created an article, August 11, 2020 16:05
API token usage tip
This is an organizational tip that can help us help you better. It is a very easy method to set up and use. It will allow us to isolate individual calls in our logs that are being made that may be ...
- Sean Cusick
- Edited March 30, 2021 10:12
- 2 followers
- 0 comments
- 0 votes
Sean Cusick created an article, July 15, 2020 23:06
Email encryption and private email relay services
It's becoming increasingly common for organizations to send email using email encryption or through a private email relay service which masks the email identity and domain of the original sender. ...
- Sean Cusick
- Edited February 01, 2021 09:03
- 3 followers
- 2 comments
- 1 vote
Sean Cusick created an article, July 01, 2020 17:26
Best practices to ensure email systems work with Zendesk Support
At Zendesk, we strive to keep your inbox free of spam, but we need your help to secure the channels you use to interact with customers. This article provides an overview of how to increase the tru...
- Sean Cusick
- Edited March 30, 2021 10:07
- 2 followers
- 0 comments
- 0 votes
Sean Cusick commented, March 11, 2020 14:39
Hi Ron, Zendesk can not be used very effectively to transmit malicious emails. We do everything in our power to suspend or reject those. If they are only spammy then they can be sent but they will ...
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- Sean Cusick
- Created March 11, 2020 14:39
- 0 votes
Sean Cusick commented, August 14, 2019 11:28
Hi Andrei, The "Zendesk" label is a necessary component of using the Gmail Connector. It can not be disabled while using this integration.
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- Sean Cusick
- Created August 14, 2019 11:28
- 0 votes
Sean Cusick commented, June 26, 2019 19:03
Please bear with us while we work with Google to get this resolved.
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- Sean Cusick
- Created June 26, 2019 19:03
- 0 votes