Sean Cusick
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Total activity314
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes48
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Activity overview
Latest activity by Sean Cusick-
Sean Cusick commented,
Hi Jozsef, Because assisting you further will require us to inspect your account setup and to examine specific examples, could you open a ticket with us at support@zendesk.com so that we can invest...
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Sean Cusick commented,
Hi Jozsef, You should be able to remove the reject: portion from the blocklist. This will cause emails from that domain to be suspended, but it should allow the one address that you have in your al...
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Sean Cusick commented,
Hi Kristen, I apologize but as of right now we do not offer any feature that masks or obscures the end-users' email identities. You can set Support User Roles. Or, if you are on Enterprise, you can...
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Sean Cusick commented,
Hi Tuomas, we are very sorry, but at this time we do not support the flow of automated email traffic into Zendesk. The email channel was designed exclusively for human-to-human communication. Addin...
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Sean Cusick commented,
Hi Jamie, Once a sender exceeds both our acceptance and suspension rates then their emails will be rejected. Our email channel currently does not support integrations with automated email senders, ...
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Sean Cusick created an article,
Decommissioning email support addresses
Sometimes, an organization needs to discontinue the use of an external or native support email address without responses to existing tickets being lost. This article explains how to manage this wo...
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Sean Cusick created an article,
API token usage tip
This is an organizational tip that can help us help you better. It is a very easy method to set up and use. It will allow us to isolate individual calls in our logs that are being made that may be ...
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Sean Cusick created an article,
Email encryption and private email relay services
It's becoming increasingly common for organizations to send email using email encryption or through a private email relay service which masks the email identity and domain of the original sender. ...
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Sean Cusick created an article,
Best practices to ensure email systems work with Zendesk Support
At Zendesk, we strive to keep your inbox free of spam, but we need your help to secure the channels you use to interact with customers. This article provides an overview of how to increase the tru...
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Sean Cusick commented,
Hi Ron, Zendesk can not be used very effectively to transmit malicious emails. We do everything in our power to suspend or reject those. If they are only spammy then they can be sent but they will ...