Sean Cusick commented,
Hi Christine, It sounds like you might be describing this recent and necessary change in ticket update behavior: https://support.zendesk.com/hc/en-us/articles/360000829848-Update-to-Comments-by-Thi...
Sean Cusick commented,
Hi Abel A, this means these emails are being suspended correctly. Please open a ticket with us at support@zendesk.com so that we can provide you more specific details as to why this is.
Sean Cusick commented,
Hi Zac, We're very sorry, at this time that is not possible. We hope to address those concerns soon.
Sean Cusick commented,
Hi Tim, We do apologize, it is not possible to provide a complete list of emails that would become suspended. The expectation should be that any email arriving from an automated sending source will...
Sean Cusick commented,
Hi Kyril, The feature is working correctly. It will add the name of whomever updated the ticket to the reply (From:) address of the email. This is by design. We send emails from support addresses, ...
Sean Cusick commented,
Hi Kiryl, To disable this feature you would navigate to Channels>>Email>>Personalized Email Replies. This will remove all personal names from the reply field of your email notifications...
Sean Cusick commented,
Hi Marty, The limit is based on the tested presumption that an individual human sender would likely not send more than twenty emails in an hour, not so much that the customer of an Enterprise accou...
Sean Cusick commented,
Hi Mark, I apologize, at this time we do not support any automated traffic being processed through the email channel. The API is the recommended channel for this type of programmatic ticket creatio...
Sean Cusick commented,
Hi Teekodii, I'm very sorry, but it is not possible to troubleshoot email based on description alone.Though, if her emails are not creating or updating tickets, and they are not arriving in the sus...
Sean Cusick commented,
Hi Tomas / Henrik, The record appears to be present and populated now for whitetalecoffee.com. Some domains employ a 24 hour TTL before a record becomes published publicly. If you click SPF Retry w...