Sean Cusick
- Total activity 273
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 33
- Subscriptions 164
Activity overview
Latest activity by Sean Cusick-
Sean Cusick commented,
Hi Forrest, We have not moved to Amazon SES for outbound sending yet and as far as I know there is no process on our end that would expose your native Zendesk support addresses, though there are al...
-
Sean Cusick commented,
Hi Forrest, It is unlikely that any upcoming outbound sending changes caused this, though I will check with our Dev team to see if that is a possibility. Spammers are tenacious and they will contin...
-
Sean Cusick commented,
Hi Forrest, we recommend that you subscribe to the Zendesk Announcements page, where all information concerning Amazon SES account migration completion will be posted: https://support.zendesk.com/h...
-
Sean Cusick commented,
It is not always strictly true that an smtp relay will happen in the order in which addresses appear in the To: line. If an address that is listed second completes the smtp relay first, for any rea...
-
Sean Cusick commented,
Hello everybody, I was able to confirm that ratings appearing in tickets in bulk at the top and half of every hour is the expected behavior. This only relates to the possibility of these ratings be...
-
Sean Cusick commented,
Hello all, I will pass this feedback on to our Product and Dev teams. Because this is a relational issue there might not be a complete solution on either side of this problem, though we will see wh...
-
Sean Cusick commented,
Hey Tal, Thanks for sending that. We do recommend that you follow the recommendations made in that ticket: Please let us know if that does not resolve the issue for you.
-
Sean Cusick commented,
Hey Tal, It might be best for you to open a ticket with us at support@zendesk.com so that we can investigate further. We have seen instances of virus scanners triggering bad satisfaction scores, bu...
-
Sean Cusick commented,
Hi Mark (thanks Brett!), It sounds as if you might be referencing the CNAME records you set up for DKIM? If so, then what Brett has pointed out are the new records that you'll need to set up. If yo...
-
Sean Cusick commented,
Hi Donato, You can keep your SPF TXT record, though there should be no reason to do so. SPF will be established differently - through the use of the CNAME records and as part of the MailFrom exchan...