Sean Cusick commented,
Hi Mark, I apologize, at this time we do not support any automated traffic being processed through the email channel. The API is the recommended channel for this type of programmatic ticket creatio...
Sean Cusick commented,
Based on what you are describing I'm assuming that you are using a branded, external support address. If you have set up either SPF, DKIM, or both of them, then any bounce-backs should be getting r...
Sean Cusick commented,
Hi Struckhoff, I am very sorry, but we do not have any reporting around these events. It is possible to determine whether there are users in your account that have been marked as undeliverable. You...
Sean Cusick commented,
Hi Teekodii, I'm very sorry, but it is not possible to troubleshoot email based on description alone.Though, if her emails are not creating or updating tickets, and they are not arriving in the sus...
Sean Cusick commented,
Hi Allen, If you open a ticket with us then we can provide you with a list of users marked as undeliverable. We apologize that we do not currently have a timeframe for upcoming changes. We do hope ...
Sean Cusick commented,
As we were gathering information about this developing issue we were able to perform individual log searches to verify bounce messages so that we could better understand the scope and frequency of ...
Sean Cusick commented,
Hi Robert, I would suggest restructuring the forward so that you are keeping a copy of the forwarded messages. For the time being the Zendesk Support team is not able to provide you with these mess...
Sean Cusick commented,
Hi Robert, we apologize that for the time being we are unable to revert back to the state where these notifications would arrive in your suspended tickets view. If you are using an external support...
Sean Cusick commented,
Hi Tomas / Henrik, The record appears to be present and populated now for whitetalecoffee.com. Some domains employ a 24 hour TTL before a record becomes published publicly. If you click SPF Retry w...
Sean Cusick commented,
HI Pratik, I'm sorry, there is no indication in the headers that this is occurring. There are, however, a small handful of headers that we do employ in outbound notifications to alert another syste...