Ben Rowland
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Activity overview
Latest activity by Ben Rowland-
Ben Rowland commented,
I'm also still encountering this error in both Chrome and Firefox.
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Ben Rowland commented,
Hey cool, I've got a meeting with my Director tomorrow, we were going to go over some process and tooling changes, but perhaps I should be running those by the ZenDesk dev team to make sure they me...
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Ben Rowland commented,
We just had something very similar happen as well. One of our agents added some internal notes to a ticket and one of our customer end-users just replied to the internal note in a public reply. H...
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Ben Rowland commented,
I appreciate your efforts to help fix the complete lack of categorization and organization issue, but this is just absurd. Can the devs at ZenDesk not figure out how to engineer a simple folder st...
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Ben Rowland commented,
This worries me a lot. We've been growing our team tremendously over the past few months,and I've been pushing to go all in with ZenDesk. In fact, I found this discussion as I'm trying to make th...
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Ben Rowland commented,
How do you hyperlink using placeholders? For example, will the following work or am I expecting too much? <a href="{{ticket.url}}">{{ticket.title}}</a>
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Ben Rowland commented,
I was initially using the following to send hyperlinked ticket titles in Teams notification automations but it's just sending a blank payload now. Has something changed or did I screw something up...