Jenn Southan
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Total activity17
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Last activity
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Activity overview
Latest activity by Jenn Southan-
Jenn Southan commented,
We have a workaround that we use. It's a total hack, but is effective. This is our process: Create a macro that creates an internal note with a phrase you wouldn't have otherwise at the bottom o...
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Jenn Southan commented,
Not only is it confusing, but the customer is left in that chat and if they click "Help" again, they are put directly into that chat screen and not prompted for a subject. The initial prompt for a...