Matthew Latkiewicz
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Last activity
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Activity overview
Latest activity by Matthew Latkiewicz-
Matthew Latkiewicz created an article,
Use automations to send alerts when a ticket needs a reply
Question How can I create an alert to notify me that a ticket needs a reply? Answer You can create email reminders using automations. Automations are actions that you set up to take place within yo...
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Matthew Latkiewicz created an article,
How can I organize incoming tickets with multiple email addresses?
Question How can I organize incoming tickets with multiple email addresses? Answer To organize incoming tickets, create multiple email addresses for customer requests, rather than using one general...
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Matthew Latkiewicz created an article,
About open vs. pending and on-hold tickets and why you should care
One of the major benefits to using an online customer support software to handle your customer interactions is that unlike an email inbox, the interactions in a ticketing system have a defin...
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Matthew Latkiewicz created an article,
What is the difference between triggers and automations?
Question What is the difference between triggers and automations? Answer The differences between automations and triggers highlight two different aspects of a support workflow: time and action. Au...