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David Andrews

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Activity overview

Latest activity by David Andrews
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    David Andrews commented,

    McCabe Tonna We do not require an open IP you just need to whitelist these AWS Ip Addresses.

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    David Andrews commented,

    @Andrew & @Nicole, The updated URL is: 100% Free: https://www.zendesk.com/apps/support/read-receipts-for-zendesk/  Pro: https://www.zendesk.com/apps/support/read-receipts-for-zendesk-pro/   We serv...

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    David Andrews commented,

    Hi Benjamin, Answers below: 1. We allow you to tag unread tickets so you can create views & automations. We are in the process of launching additional new reporting features and are always open to ...

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    David Andrews commented,

    Brian, Avi created that feature. It is a $5 one-time fee. You can get the app here https://www.zendesk.com/apps/support/carbon-copier/ If you would also like to generate read receipts when your cus...

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    David Andrews commented,

    My Read Receipts for Zendesk already offers a proven read receipt solution. We currently process over 5 million pixels per day with single digit (in seconds) response times without fail. We are lau...

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    David Andrews commented,

    We already created this functionality with My Read Receipts for Zendesk. We currently service over 1,000 companies, 125k,000 agents, and over 5mm pixels per day (last time I checked) with single di...

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    David Andrews commented,

    My Read Receipts offers a proven read receipts solution. We currently process over 5 million pixels per day with single digit (in seconds) response times without fail. We are launching email verifi...

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    David Andrews commented,

    Hi Scott, When you install the app you have the option to enable role restrictions by agent or group. If you have those 2 agents in a specific group you can restrict access to that specific group. ...