Andrewrbuikema
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Activity overview
Latest activity by Andrewrbuikema-
Andrewrbuikema commented,
Would be nice to have a feature like this. We have a group for each department, and we've restricted the agents to their own departments (so they can't view another department's tickets). But now, ...
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Andrewrbuikema commented,
Jessie, Thank you for the explanations. An example of our workflow is below: One Company Departments in company - IT (Current and only department), Sales, Accounting, Product Support, Call Cen...
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Andrewrbuikema commented,
Jessie, I'm not sure what plan I'm working with. But I am trying to set up a separate "session" for the departments outside of IT so that they can communicate with each other. I have the main org...
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Andrewrbuikema created a post,
Can agents submit tickets in other groups?
I have a group for IT tickets, and i want to create a new group for other departments, such as sales (just an example). I understand that admins can restrict agents to their specific groups, but ca...