Austin Lacey
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Total activity55
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes12
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Subscriptions21
Activity overview
Latest activity by Austin Lacey-
Austin Lacey commented,
Hi Jim! When new agent seats are added to your subscription, they are pro-rated for your remaining subscription term based on the date purchased. However, we do not issue refunds or credits for ear...
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Austin Lacey commented,
Hi Matt Swanborough, The rest of the URLs after the .com part will remain the same as change your domains won't affect the article's ID in the system. In terms of a redirect, for the previously hos...
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Austin Lacey commented,
Hi Sam, You are correct -- the Ticket Forms option in the widget settings will only appear if you have access to custom ticket fields feature, which begins at the Support Professional plan.
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Austin Lacey commented,
Hi Bryce Chee! Thanks for posting your question to our AMA. One thing that comes to mind for this type of workflow would be to create an organization that contains the @gmail.com and @hotmail.com ...
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Austin Lacey commented,
The new multi-group views feature is currently my "top tip" for utilizing views. This new feature allows you to share a view with multiple agent groups. This is important as it can help cut-down on...
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Austin Lacey commented,
Carole Langman Thank you for your post in the Views AMA! You are definitely on the right track here for setting up this workflow. To have the ticket be removed from the first view and only then dis...
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Austin Lacey commented,
Alejandro Colon I checked in with our web widget team and they confirmed the organization field would not be available in the widget, even after authentication. They did mention that the organizati...
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Austin Lacey commented,
I would also echo that order of operations is important to consider and remember when working with triggers and how the order affects the results. The other two conditions that I find very helpful ...
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Austin Lacey commented,
Fredrik Tuvlind Thanks for your post! If you follow the steps in creating the trigger as defined above in the screenshot then it will only prevent new tickets from being opened. Existing tickets th...
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Austin Lacey commented,
Alejandro Colon Thanks for the reply and additional information. The ability to select an organization is currently only available in the user portal since it does require them to be logged in and ...