Austin Lacey
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Activity overview
Latest activity by Austin Lacey-
Austin Lacey created an article,
Does the default ticket form display for all brands?
Question Does the default ticket form in Zendesk Support display for all brands? Answer If you have only one ticket form enabled in Support, it will show for all brands regardless of any brand re...
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Austin Lacey commented,
Hi Chen! If you navigate to Chat Configuration -> Date Display Format you should be able to change the format of how the dates display on the axis.
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Austin Lacey commented,
Hi Roman, You will indeed need Guide Professional in order for your end users to have the portal where they can view and respond to their tickets. The Guide Lite plan will allow end-users to submi...
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Austin Lacey commented,
Hi Yulia, In order for the data to be tracked in Google Analytics you will need to have GA enabled in your app's framework. Google Analytics in the help center won't translate to the SDK.
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Austin Lacey commented,
Sure thing - you can add external email addresses to Zendesk which will allow you to receive and reply to tickets from your custom domain. Directions on how to set-up the external addresses can be ...
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Austin Lacey commented,
Hi Justin, Thank you for reaching out! Currently it is only possible for end-users to work on the host-mapped subdomain. Users working in the agent interface will be redirected to the {your-subdom...
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Austin Lacey commented,
Hi Candace, At this point there is not a way to specify the timezone for an individual dashboard within Explore. All of the dashboards will be based on your support user profile's time zone. Please...
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Austin Lacey commented,
Hi Ed, Thanks for your note! Empty fields in the CSV import will overwrite any existing data in the system. So, if you currently have data listed in the tags field but import the same organization ...