Austin Lacey
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Total activity49
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Last activity
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Member since
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Following0 users
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Votes12
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Activity overview
Latest activity by Austin Lacey-
Austin Lacey commented,
Hi Sam, You are correct -- the Ticket Forms option in the widget settings will only appear if you have access to custom ticket fields feature, which begins at the Support Professional plan.
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Austin Lacey commented,
Hi Bryce Chee! Thanks for posting your question to our AMA. One thing that comes to mind for this type of workflow would be to create an organization that contains the @gmail.com and @hotmail.com ...
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Austin Lacey commented,
The new multi-group views feature is currently my "top tip" for utilizing views. This new feature allows you to share a view with multiple agent groups. This is important as it can help cut-down on...
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Austin Lacey commented,
Carole Langman Thank you for your post in the Views AMA! You are definitely on the right track here for setting up this workflow. To have the ticket be removed from the first view and only then dis...
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Austin Lacey commented,
Alejandro Colon I checked in with our web widget team and they confirmed the organization field would not be available in the widget, even after authentication. They did mention that the organizati...
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Austin Lacey commented,
I would also echo that order of operations is important to consider and remember when working with triggers and how the order affects the results. The other two conditions that I find very helpful ...
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Austin Lacey commented,
Fredrik Tuvlind Thanks for your post! If you follow the steps in creating the trigger as defined above in the screenshot then it will only prevent new tickets from being opened. Existing tickets th...
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Austin Lacey commented,
Alejandro Colon Thanks for the reply and additional information. The ability to select an organization is currently only available in the user portal since it does require them to be logged in and ...
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Austin Lacey commented,
Hi Alejandro, Thank you for posting your question in the AMA! The first option that comes to mind when thinking about this workflow would be to allow the user to specify the correct organization fo...
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Austin Lacey commented,
Hi Donald, Based on the screenshot you provided, it appears that you haven't set up the DNS records / SPF to allow Zendesk to send on your behalf. As a result, these emails may be getting blocked d...