Gail L

1. Community
2. Talk Q&A
3. Calls Stuck in queue

Hi Amber, This sounds like something where it would be helpful to take a look at the call logs for your account. Please chat in with our support team if you'd like to create a ticket about it.

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• Gail L
• Created July 06, 2020 15:46
• 0 votes

1. Community
2. Support Q&A
3. Outbound SMS

Hi Jon, It's not what Zendesk SMS was primarily designed for, but sending proactive outbound texts can be done. You'll need to set up a trigger that is designed to send out the SMS message for any ...

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• Gail L
• Created July 06, 2020 15:40
• 0 votes

1. Community
2. Support Q&A
3. I accidentally entered wrong email address on registration and want to change it to the correct email address

Hi Tech Team,  It looks like you have a ticket to get an ownership change processed by Zendesk for you, that will be the best option if there is not another administrator who can update your email ...

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• Gail L
• Created July 06, 2020 15:29
• 0 votes

1. Community
2. Chat Q&A
3. Routing chats during busy times, i.e. an overflow queue of sorts

Hi Jay, Chat doesn't have overflow group routing in the same manner that Talk does. The issue with trying to set this up is going to be that chat routing depends on online status, it routes to the ...

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• Gail L
• Created July 06, 2020 15:23
• 0 votes

1. Support
2. ...
3. Ajustes de cuenta y facturación de Support
4. ¿Cómo hago para cambiar la tarjeta de crédito registrada con mi cuenta? [Video]

Hi Vincente, We're unable to troubleshoot billing issues in the community, I'm creating a ticket to have our support team follow up with you via email.

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• Gail L
• Created July 06, 2020 14:46
• 0 votes

1. Support
2. ...
3. Social media
4. Facebook integration stopped creating tickets or posting message

Hi Christian and Joakim, Please chat in with the support team for a deeper look at this (if you did not previously have access to live chat support, it has now been rolled out to all English speaki...

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• Gail L
• Created July 06, 2020 14:10
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Quicktab for Chrome

Hi Daniel, This extension is not expected back in the Chrome store. The removal is because the team that originally built it is no longer supporting it and there are not current plans to update it....

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• Gail L
• Created July 02, 2020 15:37
• 1 vote

1. Support
2. ...
3. Workflows
4. Automation conditions and actions reference

Hi Jose, That's noon for your timezone, midnight would be listed as 12am. Cheers,

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• Gail L
• Created July 02, 2020 15:15
• 0 votes

1. Guide
2. ...
3. Help-Center-Anweisungen für Endbenutzer
4. Einreichen und Verfolgen von Supportanfragen im Help Center (Guide Professional und Enterprise)

Hi Balazs, I'm creating a ticket so our German support team can look into this issue with you, you'll see an email with the ticket link.

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• Gail L
• Created June 30, 2020 16:41
• 0 votes

1. Support
2. ...
3. Social media
4. Facebook integration stopped creating tickets or posting message

Hi Wan Yen, I see that you did work our support team on this issue. Polina, they'll follow up with you as well.

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• Gail L
• Created June 30, 2020 15:30
• 0 votes