Gail L
- Total activity 64
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Activity overview
Latest activity by Gail L-
Gail L commented,
Hi Guillaume, It would not be simple to do this a view based on number tickets open for an individual user, or triggers based on that criteria. If you have organizations that you know generate a lo...
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Gail L commented,
Hi Mathieu, It isn't possible to publish articles on your guide that are only visible to agents on the Lite plan, that feature does require the Guide Professional plan. Our Guide Feature Comparison...
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Gail L commented,
Hi Andrea, We know things are stressful right now, and it isn't clear what all the repercussions of the pandemic will be. At this time the dates announced are still planned, but if that does change...
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Gail L commented,
Hi Abel, If you'd like to create a feature request for this you can post in out Feedback on Support topic, we've got a guide for writing effective feedback posts up to help.
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Gail L commented,
Hi Aswin, There isn't a way to change the language of the current articles, so the alternative to avoid copy and paste would be to build API workflows around the translations. We have some resource...
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Gail L commented,
Hi Gidi, That makes sense, these projects can take time! You do not need to translate everything at once. I'd recommend taking a look at Understanding how translated content is displayed in your He...
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Gail L commented,
Hi Lila, The Play Only option that is part of Guided mode has to be an enabled for an agent role in order for this information to be collected in their profile. It doesn't mean agents aren't hittin...
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Gail L commented,
Hi Ayal, Good question! It's always important to know if you're going to lose any work. The translated content will still be available in the article editor for your team, it just will not show wit...
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Gail L commented,
Hi Justin, Yes, an internal note counts as update. So if the assignee on a ticket leaves a note on it, that's a ticket update from them. Changing the assignee on the ticket would not fulfill the co...
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Gail L commented,
Hi Jeff! We do see other people bring in a local number for outbound calls, so you're not alone here. What you would need to do in this scenario is to buy a number with the area code you're looking...