Gail L
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Activity overview
Latest activity by Gail L-
Gail L created an article,
Why can't my visitors submit a ticket from the Web Widget when Chat is online?
Question How do I give my visitors the option to either chat or submit a ticket when my Chat is online? How can the web widget display the choice of chat or the contact form when Chat is available?...
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Gail L commented,
Hi Bakk, What do you see in the ticket events when the user replies? Can you provide a screenshot? To view ticket events, open a ticket and click Conversations under the active comment area, then s...
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Gail L commented,
Hi Jimmy, Just dropping a link to the discussion we had about this in another thread in case anyone else has the same question down the road.
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Gail L commented,
Hi Sófús, A chat admin can update Display Name of an agent from the Chat Dashboard (this setting is not in the People section in Support). If you login to Chat and go to Settings> Agents you can se...
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Gail L commented,
Hi Selena, Requester isn't one of the fields can be bulk updated, so if you're going to change that it will need to be one by one (which could definitely be tedious with a lot tickets). An alterna...
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Gail L commented,
Hi Aiden, If you're looking to edit the options in the field called Ticket Type in that screenshot, click on the Ticket Fields section right above the Ticket Form option and select "edit" for that ...
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Gail L commented,
Hi Denis, If the comment needs review before sending to the customer I'd recommend having it submitted as private, not public. Then assuming it's approved the agent can resubmit it as public commen...
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Gail L commented,
Hi Phil, I haven't run into the particular flag you're describing before, which is why I'd love to see a screenshot of an example to so that I can dig into it further and try to get you a more comp...
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Gail L commented,
Hi Jean-Baptiste, This configuration won't do this, although it might be possible to design custom scripts that would accomplish it alongside the JWT SSO. Microsoft also does have an Azure integr...
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Gail L commented,
Hi Denis, There are a couple of ways you could tackle setting up this kind of workflow. We have an example of a type of approval workflow that you could adapt using groups and macros in our article...