Kelly Sofia
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Total activity27
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Last activity
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Activity overview
Latest activity by Kelly Sofia-
Kelly Sofia commented,
Hi Justine, We have a similar set up, and we use the zendesk API to pull in the content of a specific article (to display on-page in the LMS as if it was native content). Here's the code we use bel...
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Kelly Sofia commented,
Here's a link from Bing on how to block the URL from webmasters:https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477"This will prevent the URL from appea...
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Kelly Sofia commented,
Just bumping this one, as it would be extremely handy.
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Kelly Sofia commented,
Thanks Andrei! This is ridiculously helpful, and as we're about to go through a major overhaul and restructure of our KB this is something I'll add to the review list. Thanks again!
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Kelly Sofia commented,
Hi Nicole, Do you know if the API to pull articles etc is the same when you're on enterprise vs other plans? There's no modifications to fields etc based on articles being in the publishing workflo...
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Kelly Sofia commented,
Hi Nicole, Is there a way to see historical comments made during the publishing process? For example, if we have created an article specifically to address a ticket in our support centre, we would ...
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Kelly Sofia commented,
Hi - just echoing the same thing as Cody & Colm as well - it would be nice if licensing could be separated. Let me know if there's somewhere more constructive to provide that feedback, if there's a...
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Kelly Sofia commented,
Thanks Alexander; I forgot to mention that I already submitted the request for them to be removed. I just wanted to know if there was a way to prevent them from being indexed in the first place (sh...
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Kelly Sofia commented,
Hi, I was just wondering if I could get assistance with this from the reverse angle? We don't want our Help Centre indexed, but I've just discovered with the Google Search Console a couple of links...
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Kelly Sofia commented,
Hi Vladan, Not a problem! I gave it a try today but I had to create a separate section in my JS file and update the link so it was using the /categories/ URL instead of /articles. It's worked, whic...